System and method for providing a response to a user query using a visual assistant

One or more non-transitory computer-readable media comprising executable instructions that, when executed by a computing system, perform a method for providing a response to a user device, wherein the response is based on at least one user query, the method being performed by a virtual multimedia system, the method comprising:

• receiving the at least one user query through a virtual multimedia contact, wherein
• the at least one user query is received from a user of the user device,
• the at least one user query comprises a text query, an audio query or a video query;
• the at least one user query invokes the virtual multimedia system, and
• the virtual multimedia contact is invoked by receiving a user command from the user through an interface;
• determining the response for the at least one user query, wherein the response comprises a contextual response, an informative response, a generic response or an actionable response;
• selecting a visual assistant for representing the response, wherein
• the visual assistant comprises a virtual character configured to represent the response,
• the visual assistant is selected based on a unique identifier of the user or a unique identifier of the user device, and
• the visual assistant is selected in a real time manner or a pre-defined manner;
• and
• sending the response to the user device for presentation using the visual assistant, wherein
• the response is provided in a real time manner, and
• the response is based on the at least one query.