Methods and systems for scheduling location-based tasks and location-agnostic tasks

A method, comprising:

• processing a request for on-site assistance at a first location, the first request being received from a first user;
• processing a second request for remote assistance, the second request being location-agnostic and received from a second user;
• assigning a first set of location-based tasks associated with the first request to a first field professional such that a first database record of a database is updated;
• processing real-time Global Positioning system (GPS) location data obtained from a computing device associated with the first field professional, the real-time GPS location data indicating a location of the first field professional;
• ascertaining a status of completion of the first set of location-based tasks;
• estimating, based at least in part on the real-time GPS location data and the status of completion of the first set of location-based tasks, a time window during which the first field professional is available after completion of the first set of location-based tasks and prior to starting a second location-based task at a second location;
• processing traffic information including real-time traffic information obtained via a network from a third-party service provider, the traffic information pertaining to at least one route to the second location from at least one of:
• the first location or the location of the first field professional;
• ascertaining that the first field professional cannot complete a location-based task during the time window based, at least in part, on the traffic information pertaining to the at least one route;
• and
• responsive to ascertaining that the first field professional cannot complete a location-based task during the time window, assigning a location-agnostic task associated with the second request to the first field professional for completion during the time window such that a second database record of the database is updated.

A computer program product comprising computer-readable program code capable of being executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code comprising computer-readable instructions configurable to cause:

• processing a request for on-site assistance at a first location, the first request being received from a first user;
• processing a second request for remote assistance, the second request being location-agnostic and received from a second user;
• assigning a first set of location-based tasks associated with the first request to a first field professional such that a first database record of a database is updated;
• processing real-time Global Positioning system (GPS) location data obtained from a computing device associated with the first field professional the real-time GPS location data indicating:
• a location of the first field professional;
• ascertaining a status of completion of the first set of location-based tasks;
• estimating, based at least in part on the real-time GPS location data and the status of completion of the first set of location-based tasks, a time window during which the first field professional is available after completion of the first set of location-based tasks and prior to starting a second location-based task at a second location;
• processing traffic information including real-time traffic information obtained via a network from a third-party service provider, the traffic information pertaining to at least one route to the second location from at least one of:
• the first location or the location of the first field professional;
• ascertaining that the first field professional cannot complete a location-based task during the time window based, at least in part, on the traffic information pertaining to the at least one route;
• and
• responsive to ascertaining that the first field professional cannot complete a location-based task during the time window, assigning a location-agnostic task associated with the second request to the first field professional for completion during the time window such that a second database record of the database is updated.