Establishing a voice authentication credential

A mobile device comprising a storage system and processing circuitry, wherein the processing circuitry has access to the storage system and is configured to:

• output, over a network to a computing system, information that includes authentication information and a request to establish a voice authentication credential for a user operating the mobile device;
• enable the computing system to determine, based on the authentication information, that the mobile device is operated by an authorized user;
• receive, over the network, instructions for communicating with an interactive voice response (IVR) system, wherein the instructions include a phone number at which the IVR can be contacted and a passcode generated by the computing system in response to the request to establish the voice authentication credential;
• establish, based on the instructions, communications with the IVR system over the network;
• enable the IVR system to verify, based on the communications, that the mobile device that established communications with the IVR system previously output the request to establish a voice authentication credential;
• detect audio data;
• output, over the network to the IVR system, information about the audio data;
• and
• enable the IVR system to create a voiceprint based on the audio data and communicate the voiceprint to the computing system for use as an authentication credential.

A non-transitory computer-readable storage medium comprising instructions that, when executed, configure processing circuitry of a mobile device to:

• output, over a network to a computing system, information that includes authentication information and a request to establish a voice authentication credential for a user operating the mobile device;
• enable the computing system to determine, based on the authentication information, that the mobile device is operated by an authorized user;
• receive, over the network, instructions for communicating with an interactive voice response (IVR) system, wherein the instructions include a phone number at which the IVR can be contacted and a passcode generated by the computing system in response to the request to establish the voice authentication credential;
• establish, based on the instructions, communications with the IVR system over the network;
• enable the IVR system to verify, based on the communications, that the mobile device that established communications with the IVR system previously output the request to establish a voice authentication credential;
• detect audio data;
• output, over the network to the IVR system, information about the audio data;
• and
• enable the IVR system to create a voiceprint based on the audio data and communicate the voiceprint to the computing system for use as an authentication credential.