# US 11,308,510 B2 · Methods and apparatus to collect and analyze rating information > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 11,308,510 B2 - Document ID: US11308510B2 - Status: Granted - Kind: B2 - Application number: 16/147,133 - Filed: 2018-09-28 - Published: 2019-06-06 - Granted: 2022-04-19 - Earliest claimed: 2018-09-28 - Applicants: Intel Corporation - Inventors: Casey Baron; Annie Foong; Sherry Chang; Hebatallah Saadeldeen; Karla Saur - Web page: https://patentgrep.com/patent/US11308510B2 ## CPC - G06Q 30/0204: Market segmentation - G06Q 30/0282: Rating or review of business operators or products - G06Q 20/10: specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR ## Abstract Methods, apparatus, systems and articles of manufacture are disclosed to collect and analyze driver rating information. An example apparatus includes at least one of an audio input device or a video input device to collect at least one of audio or video; a rating input device to receive a rating associated with a person; a first rating analyzer to analyze the at least one of the audio or the video to determine demographic information for the person; and a second rating analyzer to: analyze the demographic information, the rating, and historical rating information to detect a demographic trend in the rating information; and output an indication of the trend. ## Claims ### Claim 1 A system to collect rating information, the system comprising: at least one of an audio input device or a video input device to collect at least one of audio or video captured in a vehicle; rating input device circuitry to receive at least two ratings associated with people, the people including a passenger and a driver of the vehicle, and ratings being submitted by the passenger and the driver via the rating input device; first rating analyzer circuitry to employ a machine learning technique to analyze the at least one of the audio or the video to (i) use images from video to determine demographic information for the people and (ii) use a cluster analysis technique to determine one or more sentiments of the people expressed in the at least one of the audio or the video; second rating analyzer circuitry to employ a machine learning technique to: analyze the rating submitted by a first person in the vehicle, the analysis based on the demographic information for a second person in the vehicle, the one or more sentiments of the people, and historical ratings submitted by the first person, wherein the rating submitted by the first person is a rating of the second person; and determine whether the rating submitted by the first person includes a bias, the determination based on the analysis and whether the rating submitted by the first person deviates from prior ratings of the second person by a threshold amount; and report generator circuitry to: post the rating submitted by the first person to the historical ratings, the post in response to a determination that the rating submitted by the first person does not include a bias; and discard the rating submitted by the first person in response to a determination that the rating submitted by the first person includes a bias. ### Claim 2 (depends on 1) A system as defined in claim 1, wherein the first rating analyzer circuitry and the second rating analyzer circuitry are a same rating analyzer circuitry. ### Claim 3 (depends on 1) A system as defined in claim 1, wherein the first rating analyzer circuitry is in a rating device and the second rating analyzer circuitry is in a server communicatively coupled to the rating device via a network. ### Claim 4 (depends on 1) A system as defined in claim 1, wherein the system includes the audio input device and the video input device. ### Claim 5 (depends on 1) A system as defined in claim 1, further including a payment reception device to receive a payment. ### Claim 6 (depends on 1) A system as defined in claim 1, wherein the second rating analyzer circuitry is to retrieve the historical ratings submitted by the first person via a network. ### Claim 7 (depends on 1) A system as defined in claim 1, wherein to discard the rating submitted by the first person, the report generator circuitry is to flag the rating submitted by the first person for review. ### Claim 8 (depends on 1) A system as defined in claim 1, wherein the first rating analyzer circuitry is to analyze the audio by performing speech-to-text analysis of the audio. ### Claim 9 An apparatus to collect rating information, the apparatus comprising: at least one of an audio input device or a video input device to collect at least one of audio or video captured in a vehicle; rating input device circuitry to receive at least two ratings associated with people, the people being a passenger and a driver of the vehicle, and the ratings being submitted by the passenger and the driver via the rating input device; rating analyzer circuitry to: employ machine learning techniques to analyze the at least one of the audio or the video to (i) use images from video to determine demographic information for the people and (ii) use a cluster analysis technique to determine one or more sentiments of the people expressed in the at least one of the audio or the video; employ machine learning techniques to: analyze the rating submitted by a first person in the vehicle, the analysis based on the demographic information for a second person in the vehicle, the one or more sentiments of the people, and historical ratings submitted by the first person, wherein the rating submitted by the first person is a rating of the second person; and determine whether the rating submitted by the first person includes a bias, the determination based on the analysis and whether the rating submitted by the first person deviates from prior ratings of the second person by a threshold amount; and report generator circuitry to: post the rating submitted by the first person to the historical ratings, the post in response to a determination that the rating submitted by the first person does not include a bias; and discard the rating submitted by the first person in response to a determination that the rating submitted by the first person includes a bias. ### Claim 10 (depends on 9) An apparatus as defined in claim 9, wherein the apparatus includes the audio input device and the video input device. ### Claim 11 (depends on 9) An apparatus as defined in claim 9, further including a payment reception device to receive a payment. ### Claim 12 (depends on 9) An apparatus as defined in claim 9, wherein the rating analyzer circuitry is to retrieve the historical ratings submitted by the first person via a network. ### Claim 13 (depends on 9) An apparatus as defined in claim 9, wherein to discard the rating submitted by the first person, the report generator circuitry is to flag the rating submitted by the first person for review. ### Claim 14 (depends on 9) An apparatus as defined in claim 9, wherein the rating analyzer circuitry is to analyze the audio by performing speech-to-text analysis of the audio. ### Claim 15 A method to collect rating information, the method comprising: collecting at least one of audio or video captured in a vehicle; receiving at least two ratings associated with people, the people being a passenger and a driver of the vehicle, and the ratings being submitted by the passenger and the driver; employing machine learning techniques to analyze the at least one of the audio or the video to (i) use images from video to determine demographic information for the people and (ii) use a cluster analysis technique to determine one or more sentiments of the people expressed in the at least one of the audio or the video; employing machine learning techniques to: analyze the rating submitted by a first person in the vehicle, the analysis based on the demographic information for a second person in the vehicle, the one or more sentiments of the people, and historical ratings submitted by the first person, wherein the rating submitted by the first person is a rating of the second person; and determining whether the rating submitted by the first person includes a bias, the determination based on the analysis and whether the rating submitted by the first person deviates from prior ratings of the second person by a threshold amount; posting the rating submitted by the first person to the historical ratings, the post in response to a determination that the rating submitted by the first person does not include a bias; and discarding the rating submitted by the first person in response to a determination that the rating submitted by the first person includes a bias. ### Claim 16 (depends on 15) A method as defined in claim 15, further including collecting the at least one of the audio or video from at least one of an audio input device and a video input device. ### Claim 17 (depends on 15) A method as defined in claim 15, further including receiving payment information from a payment reception device. ### Claim 18 (depends on 15) A method as defined in claim 15, further including retrieving the historical ratings submitted by the person via a network. ### Claim 19 (depends on 15) A method as defined in claim 15, further including flagging the rating submitted by the first person for review. ### Claim 20 (depends on 15) A method as defined in claim 15, wherein analyzing the audio includes performing speech-to-text analysis of the audio. ### Claim 21 A non-transitory computer readable medium comprising instructions that, when executed, cause a machine to at least: collect at least one of audio or video captured in a vehicle; receive at least two ratings associated with people, the people being a passenger and a driver of the vehicle, and the ratings being submitted by the passenger and the driver; employ machine learning techniques to analyze the at least one of the audio or the video to (i) use images from video to determine demographic information for the people and (ii) use a cluster analysis technique to determine one or more sentiments of the people expressed in the at least one of the audio or the video; employ machine learning techniques to: analyze the rating submitted by a first person in the vehicle, the analysis based on the demographic information for a second person in the vehicle, the one or more sentiments of the people, and historical ratings submitted by the first person, wherein the rating submitted by the first person is a rating of the second person; and determine whether the rating submitted by the first person includes a bias, the determination based on the analysis and whether the rating submitted by the first person deviates from prior ratings of the second person by a threshold amount; post the rating submitted by the first person to the historical ratings, the post in response to a determination that the rating submitted by the first person does not include a bias; and discard the rating submitted by the first person in response to a determination that the rating submitted by the first person includes a bias. ### Claim 22 (depends on 21) A non-transitory computer readable medium as defined in claim 21, wherein the instructions, when executed, cause the machine to collect the at least one of the audio or video from at least one of an audio input device and a video input device.