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US 11,240,726 B2Granted
Communication continuity device
AssigneeBank of America Corporation
InventorsGeorge Albero, Elijah Clark, Elizabeth Swanzy-Parker, Andrew Sides
Life of this patent
Estimating the term…
Abstract
A communication continuity device configured to automatically switch to alternative communication service providers and/or communication channels in response to a predicted or identified communication degradation event. The communication continuity device includes a communication hub configured to receive communication channels from different sources, and an intelligent switch device that is configured to select a communication channel to provide connectivity between an internal network within an organization and an external network outside of the organization.
Claims18
A communication continuity device comprising:
- a communication hub device configured to receive a plurality of communication channels from multiple different sources;
- an intelligent switch device in operative communication with the communication hub device, configured to select a communication channel, from the plurality of communication channels, to provide connectivity between an internal network within an organization and an external network outside of the organization, the intelligent switch device further comprising:
- an internal connection monitoring engine, configured to analyze a status of communication links between devices within the organization;
- an external connection monitoring engine, configured to analyze a status of communication links between the communication hub device and the multiple different sources;
- a media monitoring engine, configured to analyze publicly-available information sources for information relevant to at least one of the plurality of communication channels;
- a communication prediction engine, configured to anticipate a connectivity issue between the organization and at least one of the multiple different sources, wherein the communication prediction engine further comprises:
- a machine learning processor, configured to identify a potential future communication service interruption event, based upon information received from the internal connection monitoring engine, the external connection monitoring engine, and the media monitoring engine;
- and
- a communication prioritization processor, configured to determine a prioritization of a user within the organization, and switch said user to the selected communication channel, from the plurality of communication channels, based upon the determined prioritization.
6 more elements
A communication continuity device comprising:
- a processor;
- a non-transitory computer-readable medium comprising computer-executable instructions that, when executed by the processor, are configured to:
- receive a plurality of communication channels from multiple different sources;
- analyze a status of communication links between devices within an organization;
- analyze a status of external communication links between a communication hub device and the multiple different sources;
- analyze publicly-available information sources for information relevant to at least one of the plurality of communication channels;
- predict a connectivity issue between the organization and at least one of the multiple different sources;
- determine a prioritization of a user within the organization;
- and
- select a communication channel, from the plurality of communication channels, to provide connectivity between an internal network within the organization and an external network outside of the organization, based upon the determined prioritization of the user, and the predicted connectivity issue, wherein the external network outside of the organization is the Internet.
7 more elements
A method for selecting a communication channel for communication continuity, comprising:
- receiving a plurality of communication channels from multiple different sources;
- analyzing a status of communication links between devices within an organization;
- analyzing a status of external communication links between a communication hub device and the multiple different sources;
- analyzing publicly-available information sources for information relevant to at least one of the plurality of communication channels;
- predicting a connectivity issue between the organization and at least one of the multiple different sources;
- determining a prioritization of a user within the organization;
- selecting a communication channel, from the plurality of communication channels, to provide connectivity between an internal network within the organization and an external network outside of the organization, based upon the determined prioritization of the user, and the predicted connectivity issuer;
- and
- identifying, using a machine learning process, a potential future communication service interruption event, based upon information received from analyzing the status of the communication links between devices within the organization, the status of the communication links between the communication hub and the multiple different sources, and the publicly-available information sources.
6 more elements
Dependencies are inferred from the claim text.