Interactive system for rerouting a two-way text communication pathway
AssigneeAvaya Inc.
InventorPaul Roller Michaelis
Life of this patent
Estimating the term…
Loading patent…
AssigneeAvaya Inc.
InventorPaul Roller Michaelis
Estimating the term…
A first text message is received from a first user communication endpoint. In one embodiment, the first text message is addressed to a general text messaging address for a corporation. In response to receiving the first text message from the first user communication endpoint, a second text message is sent to the first user communication endpoint. The second text message is used to identify a way to select an individual user of the plurality users. For example, the second text message may have a menu with a list of users. A third text message is received from the first user communication endpoint. The third text message identifies the individual user of the plurality of users. A fourth text message is sent that allows the first user communication endpoint and a user communication endpoint of the selected individual user to establish a text messaging session.
An automated text messaging attendant comprising:
A method comprising:
An automated text messaging attendant comprising:
Dependencies are inferred from the claim text.