Two-way real time communication system that allows asymmetric participation in conversations across multiple electronic platforms

A system for web-based communication, the system comprising:

• an electronic processor configured to:
• receive a request from an unauthenticated user of a web browser for a web page;
• send to the web browser from a first responder a question for the unauthenticated user, wherein the question is sent based on the request for the web page;
• receive a first communication as part of a conversation from the unauthenticated user of the web browser, wherein the first communication comprises an answer to the question;
• send the first communication to the first responder;
• determine a conversation identifier for the conversation based on the first communication;
• end the conversation with the first responder;
• identify, based on the first communication, a second responder, wherein the second responder is different from the first responder;
• determine a communication protocol of the second responder;
• determine a communication address of the second responder;
• send the first communication to the second responder based on the communication address of the second responder;
• receive, from the communication address of the second responder, a first reply from the second responder based on the first communication;
• determine the conversation identifier based on the first reply;
• map the first reply to the web browser using the conversation identifier;
• send the first reply to the web browser, wherein the first reply and the first communication do not include the communication address of the second responder.