Systems and methods for evaluating a user experience in a network based on performance indicators

A device, comprising:

• one or more memories;
• and
• one or more processors, coupled to the one or more memories, to:
• collect network performance data associated with a user equipment of a network,
• wherein the network performance data includes information associated with a plurality of performance indicators of the network,
• wherein the plurality of performance indicators are correlated to a user experience of a user of the user equipment, and
• wherein a first portion of the plurality of performance indicators are associated with a first performance category and a second portion of the plurality of performance indicators are associated with a second performance category;
• process, with a first machine learning model:
• information associated with the first portion of the plurality of performance indicators to determine a first performance category experience score for the user, and
• information associated with the second portion of the plurality of performance indicators to determine a second performance category experience score for the user,
• wherein the information associated with the first portion of the plurality of performance indicators and the information associated with the second portion of the plurality of performance indicators are normalized using an area under a curve algorithm prior to being processed with the first machine learning model;
• process, with a second machine learning model, the first performance category experience score and the second performance category experience score to determine a network experience score for the user,
• wherein the network experience score includes a first network experience score for voice communication for the user and a second network experience score for data communication for the user;
• determine, based on weightings of the first network experience score for voice communication and the second network experience score for data communication, an overall experience score;
• determine whether the network experience score for the user satisfies a threshold value,
• wherein the network experience score satisfying the threshold value indicates a poor quality associated with the user experience of the user;
• and
• perform one or more actions based on determining that the network experience score for the user satisfies the threshold value to address the poor quality associated with the user experience.

A non-transitory computer-readable medium storing instructions, the instructions comprising:

• one or more instructions that, when executed by one or more processors, cause the one or more processors to:
• collect network performance data associated with a user equipment of a network,
• wherein the network performance data includes information associated with a plurality of performance indicators of the network,
• wherein the plurality of performance indicators are correlated to a user experience of a user of the user equipment, and
• wherein a first portion of the plurality of performance indicators are associated with a first performance category and a second portion of the plurality of performance indicators are associated with a second performance category;
• process, using a first model:
• information associated with the first portion of the plurality of performance indicators to determine a first performance category experience score for the user, and
• information associated with the second portion of the plurality of performance indicators to determine a second performance category experience score for the user,
• wherein the information associated with the first portion of the plurality of performance indicators and the information associated with the second portion of the plurality of performance indicators are normalized using an area under a curve algorithm prior to being processed with the first model;
• process, using a second model, the first performance category experience score and the second performance category experience score to determine a network experience score for the user,
• wherein the network experience score includes a first network experience score for voice communication for the user and a second network experience score for data communication for the user;
• determine, based on weightings of the first network experience score for voice communication and the second network experience score for data communication, an overall experience score;
• and
• update the first model or the second model based on the network experience score.