Voice-based transaction processing with location-based activation

A method, comprising:

• taking a voice-based pre-staged order from a user located at a first location that is remote from a convenience store having a fuel pump transaction terminal for dispensing fuel;
• determining when the user is located at a second location associated with the fuel pump transaction terminal;
• re-engaging the user through voice communications from the fuel pump transaction terminal to remind the user of the voice-based pre-staged order placed at the first location;
• finalizing order details for the user at the fuel pump transaction terminal using the voice communications;
• processing a payment for the order details when the payment was not yet already received with the voice-based pre-staged order;
• and
• causing a fulfilment and item delivery system to fulfill the order details and deliver items associated with the order details to the user while the user remains at the fuel pump transaction terminal.

A system, comprising:

• a server comprising a processor and a non-transitory computer-readable storage medium having executable instructions representing a transaction chatbot;
• a transaction terminal comprising a terminal processor and a terminal non-transitory computer-readable storage medium having executable instructions representing a transaction interface;
• a in-vehicle device comprising a device processor and a device non-transitory computer-readable storage medium having executable instructions representing an application;
• the transaction chatbot when executed by the processor from the non-transitory computer-readable storage medium is configured to cause the processor to:
• initiate a natural-language voice session with the consumer through the application to obtain a pre-staged order from the consumer on the in-vehicle device;
• interact with the in-vehicle device or the transaction terminal to determine when the consumer is located at the transaction terminal;
• re-establishing the natural-language session with the consumer through at least the transaction terminal to confirm and initiate the pre-staged order with a fulfilment system while interacting with the transaction manager;
• and
• interact with the transaction manager to complete a transaction associated with fulfilling the pre-staged order at the transaction terminal;
• the transaction interface when executed by the transaction processor from the transaction non-transitory computer-readable storage medium is configured to cause the transaction processor to:
• interact with the transaction chatbot during the natural-language voice session;
• and
• present a text-based representation of the natural-language voice session as feedback on a display of the transaction terminal based on text data and instructions provided by the transaction chatbot;
• the application when executed by the device processor from the device non-transitory computer-readable storage medium is configured to cause the device processor to:
• interact with the transaction chatbot during the natural language voice session;
• and
• present the text-based representation of the natural-language voice session as additional feedback on an in-vehicle display of the in-vehicle device based on the text data and the instructions provided by the transaction chatbot.