Method and device for obtaining answer, and computer device

A computer device, comprising:

• a memory;
• a processor;
• and
• computer programs stored in the memory and executable by the processor,
• wherein the processor is configured to execute the computer programs, so as to:
• receive a question entered by a user;
• obtain one or more first key information points in the question entered by the user according one or more preset word slots;
• ask the user about core question points through dialogue, in which the core question points are determined according to the one or more first key information points;
• obtain answers entered by the user for the core question points;
• obtain one or more second key information points in the answers entered by the user according to the one or more preset word slots;
• combine the one or more first key information points and the one or more second key information points into a question and answer Q&A search keyword;
• retrieving by the Q&A device, a question matching with the Q&A search keyword and an answer corresponding to the question in a Q&A library;
• take the answer corresponding to the question as the answer to the question entered by the user;
• and present the answer obtained to the user.

A non-transitory computer readable storage medium configured to storing computer programs, wherein when the computer programs are executed by a processor, a method for obtaining an answer is performed, the method comprises:

• receiving a question entered by a user;
• obtaining one or more first key information points in the question entered by the user according one or more preset word slots;
• asking the user about core question points through dialogue, in which the core question points are determined according to the one or more first key information points;
• obtaining answers entered by the user for the core question points;
• obtaining one or more second key information points in the answers entered by the user according to the one or more preset word slots;
• combining the one or more first key information points and the one or more second key information points into a question and answer Q&A search keyword;
• retrieving by the Q&A device, a question matching with the Q&A search keyword and an answer corresponding to the question in a Q&A library;
• taking the answer corresponding to the question as the answer to the question entered by the user;
• and presenting the answer obtained to the user.