Tool for generating event case management applications

A computer-implemented method for generating event case management applications, the computer-implemented method is executed by one or more computing device processors and comprises:

• receiving inputs that define criteria for managing an event case, wherein an event case is defined as a process for resolving an event that requires a resolution, and wherein the inputs include (i) case type, (ii) a plurality of steps required to resolve the event, (iii) actions required to be performed for completion of the plurality of steps, and (iv) creating paths for selected ones of the plurality of steps, selecting one or more of the actions for inclusion in the paths and interconnecting the paths to create a process model defining an ordered sequence for the steps and actions required to resolve the event;
• in response to receiving the inputs, access a remote rules database storing rules for generating an event case management application to obtain (1) one or more first rules, the one or more first rules comprise at least rules that are specific to at least one of the case type, rules that are specific to at least one of the plurality steps, and rules that are specific to at least one of the actions required to perform the steps;
• and (2) one or more second rules specific to actors for performing the at least one of the plurality of steps;
• and
• applying the criteria, the one or more first rules, and the one or more second rules to automatically generate computer code that creates an application for managing the event case including a plurality of user interfaces for managing a workflow for resolving the event and the process model.

A computer program product comprising at least one non-transitory computer-readable medium comprises computer-readable instructions for:

• receiving inputs that define criteria for managing an event case, wherein an even case is defined as a process for resolving an event that requires a resolution, and wherein the inputs include (i) case type, (ii) a plurality of steps required to resolve the event, (iii) actions required to be performed for completion of the plurality of steps, and (iv) creating paths for selected ones of the plurality of steps, selecting one or more of the actions for inclusion in the paths and interconnecting the paths to create a process model defining an ordered sequence for the steps and actions required to resolve the event;
• in response to receiving the inputs, access a remote rules database storing rules for generating an event case management application to obtain (1) one or more first rules, the one or more first rules comprise at least rules that are specific to at least one of the case type, rules that are specific to at least one of the plurality steps, and rules that are specific to at least one of the actions required to perform the steps;
• and (2) one or more second rules specific to actors for performing the at least one of the plurality of steps;
• and
• applying the criteria, the one or more first rules, and the one or more second rules to automatically generate computer code that creates an application for managing the event case including a plurality of user interfaces for managing a workflow for resolving the event and the process model.