Travel disruption management using fragmented source data

A method comprising:

• obtaining data from a plurality of fragmented sources, wherein the data is obtained from two or more elements of the plurality of fragmented sources that perform separate and distinct functions;
• detecting, based on the data from the plurality of fragmented sources, a first disruption event that impacts a first segment of an itinerary by intercepting data exchanged between a first source and a second source of the plurality of fragmented sources for an identification of a replacement transportation system or a modification of a seat map corresponding to a travel conveyance servicing the first segment;
• determining a record identifier associated with a passenger name record (“PNR”) generated in a reservation database in response to reserving the itinerary;
• in response to detecting the first disruption event based on the data from the plurality of fragmented sources, generating a first disruption element corresponding to the first segment in the PNR associated with the record identifier, the first disruption element storing data indicative of a net difference between a base state of the first segment at a time of a ticketing of the itinerary and an actual state of the first segment at a time that the first segment terminates;
• determining a difference between the base state of the first segment and a state of the first segment following the first disruption event using data indicative of the base state obtained from the PNR;
• updating the first disruption element with data indicative of the determined difference between the base state of the first segment and the state of the first segment following the first disruption event;
• and
• presenting the updated first disruption element as an aggregated view of the determined difference between the base state of the first segment and the state of the first segment following the first disruption event, wherein the updated first disruption element provides a segment-specific record of disruption events impacting the itinerary.

A non-transitory computer-readable storage medium comprising computer-readable instructions that upon execution by a processor of a computing device cause the computing device to:

• obtain data from a plurality of fragmented sources, wherein the data is obtained from two or more elements of the plurality of fragmented sources that perform separate and distinct functions;
• detect, based on the data from the plurality of fragmented sources, a first disruption event that impacts a first segment of an itinerary by intercepting data exchanged between a first source and a second source of the plurality of fragmented sources for an identification of a replacement transportation system or a modification of a seat map corresponding to a travel conveyance servicing the first segment;
• determine a record identifier associated with a passenger name record (“PNR”) generated in a reservation database in response to reserving the itinerary;
• in response to detecting the first disruption event based on the data from the plurality of fragmented sources, generate a first disruption element corresponding to the first segment in the PNR associated with the record identifier, the first disruption element storing data indicative of a net difference between a base state of the first segment at a time of a ticketing of the itinerary and an actual state of the first segment at a time that the first segment terminates;
• determine a difference between the base state of the first segment and a state of the first segment following the first disruption event using data indicative of the base state obtained from the PNR;
• update the first disruption element with data indicative of the determined difference between the base state of the first segment and the state of the first segment following the first disruption event;
• and
• present the updated first disruption element as an aggregated view of the determined difference between the base state of the first segment and the state of the first segment following the first disruption event, wherein the updated first disruption element provides a segment-specific record of disruption events impacting the itinerary.