US 11,178,068 B1Granted

Connection management service

AssigneeAmazon Technologies, Inc.

InventorsSamuel Rislove Etler, Elizabeth Ann Dow Johnson, Dionisios Spiro Vervitsiotis, Kamlesh Nanda, Kenneth I. Rawlings

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Abstract

A technology is described for determining a trust score or trust metric used to determine whether to allow a connection to a high risk destination. In one example of the technology, a connection request to initiate a connection with a destination over a network may be received at a communication service. The communication service may identify a customer account associated with the connection request and obtain a trust score that indicates whether the connection request associated with the customer account may be allowed. The communication service may determine whether the connection request associated with the customer account is allowed to initiate the connection with the destination based on the trust score, and initiate the connection with the destination over the network when the trust score allows the connection request.

Claims20

Dependent claims

A system comprising:

at least one processor;
and
a memory device including instructions that, when executed by the at least one processor, cause the system to:
receive, at a communication service hosted in a service provider environment, a connection request to initiate a connection between an origin endpoint at a first location and a destination endpoint at a second location over a public switched telephone network (PSTN), the first location being remote from the second location;
identify a customer account associated with the connection request;
obtain, based on the connection request, a trust score that indicates whether the connection request associated with the customer account is allowed, wherein the trust score is determined based in part on a risk score associated with the destination endpoint and a pattern of previous voice connections of the customer account with one or more first destination endpoints categorized as a high risk destination endpoint and one or more second destination endpoints categorized as a high cost destination endpoint;
determine that the connection request associated with the customer account is allowed to initiate the connection with the destination endpoint based in part on the trust score;
and
initiate the connection with the destination endpoint over the PSTN.

6 more elements

A computer implemented method comprising:

receiving a connection request to initiate a connection between an origin endpoint and a destination endpoint that is remote from the origin endpoint over a network;
identifying a customer account associated with the connection request;
obtaining, based on the connection request, a trust score that indicates whether the connection request associated with the customer account is allowed, wherein the trust score is determined based in part on a risk score associated with connecting to the destination endpoint over the network and a pattern of previous voice connections of the customer account with one or more first destination endpoints categorized as a high risk destination endpoint and one or more second destination endpoints categorized as a high cost destination endpoint;
determining whether the connection request associated with the customer account is allowed to initiate the connection with the destination endpoint based in part on the trust score;
and
initiating the connection with the destination endpoint over the network based in part on a determination that the connection request is allowed to initiate the connection with the destination endpoint based in part on the trust score.

3 more elements

Dependencies are inferred from the claim text.