System and method for call management
AssigneeRapidsos, Inc.
InventorsPreet Anand, Peter Antypas, Motiejus Osipovas
Life of this patent
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Abstract
A system and method are provided in accordance with the various aspects of the invention that enhance the information regarding a caller and a call location. Such calls are typically sent to a dispatcher that handles urgent or emergency calls. The information provided can be in the form of a message that is includes specifics about the call initiator and the nature of and/or reason for the call; a message that is converted to verbal form from text-to-speech; and/or the message may include location information, especially as it relates to representing a wireless device as a landline location based on nearby communication options, such as Wi-Fi or Bluetooth beacons.
Claims17
A system for providing an emergency message to a service provider, the system comprising:
- a) a multimedia capturing device configured to:
- i) capture a photo or video associated with an emergency situation;
- and
- ii) wirelessly transmit the photo or video associated with the emergency situation to a wireless device;
- b) the wireless device communicatively coupled to the multimedia capturing device and configured to:
- i) receive the photo or video associated with the emergency situation from the multimedia capturing device;
- ii) gather location information and identity information of a user of the wireless device;
- and
- iii) transmit the photo or video associated with the emergency situation, the location information, and the identity information to a remote server;
- and
- c) the remote server, communicatively coupled to the wireless device and configured to:
- i) receive the photo or video associated with the emergency situation, the location information, and the identity information from the wireless device;
- ii) determine an appropriate 911 emergency service provider to receive information regarding the emergency situation using the location information;
- and
- iii) transmit the photo or video associated with the emergency situation, the location information, and the identity information in a message to a dispatcher's system at the 911 emergency service provider to aid the dispatcher in responding to the emergency situation.
A server system for providing an emergency message to a 911 emergency service provider, the system comprising one or more processors and non-transitory computer readable medium having instructions executable by the one or more processors to perform steps comprising:
- a) receive a photo or video that has been captured and transmitted by a multimedia capturing device to a wireless device, wherein the photo or video is associated with an emergency situation and is transmitted by the wireless device to the server system;
- b) receive location information and identity information of a user of the wireless device from the wireless device;
- c) determine an appropriate service provider to receive information regarding the emergency situation using the location information;
- and
- d) transmit the photo or video associated with the emergency situation, the location information, and the identity information in a message to a dispatcher's system at the 911 emergency service provider to aid the dispatcher in responding to the emergency situation.
A system for providing an emergency message to a 911 emergency service provider, the system comprising:
- a) a multimedia capturing device communicatively coupled to a wireless device and configured to:
- i) capture a photo or video associated with an emergency situation;
- and
- ii) wirelessly transmit the photo or video associated with the emergency situation to the wireless device;
- b) the wireless device communicatively coupled to the multimedia capturing device and configured to:
- i) receive the photo or video associated with the emergency situation from the multimedia capturing device;
- ii) gather location information and identity information of a user of the wireless device;
- and
- iii) transmit the photo or video associated with the emergency situation, the location information, and the identity information to a remote server to be transmitted to a dispatcher's system at a 911 emergency service provider determined using the location information to the dispatcher in responding to the emergency situation.
Dependencies are inferred from the claim text.