System and method for responding to customer calls

A computer-based system of responding to customer calls, the system comprising:

• a communication network and one or more computing devices communicatively coupled to the communication network, each of the one or more computing devices having a memory and one or more processors;
• a customer call center including one or more of at least one processor, a memory, a transmitter, a receiver, and a gaming system having one or more of a two-way video device, a camera, a speaker, or a 3D scanning system;
• and
• a module stored in the memory of the customer call center and executable by at least the customer call center processor to:
• (1) automatically determine whether at least one incoming call meets existing customer criteria;
• (2) automatically determine a market segment of the at least one incoming call;
• and
• (3) based upon the determined market segment, automatically route the at least one incoming call to a customer call center gaming system having two-way video capability, wherein automatically routing the at least one incoming call to a customer call center gaming system having two-way video capability includes offering the at least one incoming call an option to automatically connect a gaming system having at least one of gesture, facial, or voice recognition technology and associated with the at least one incoming call with the customer call center gaming system having two-way video capability to allow a face-to-face video interaction.

A computer-based method for responding to customer calls, the method comprising:

• automatically determining, by one or more processors, whether at least one incoming call meets existing customer criteria;
• automatically determining, by one or more processors, a market segment of the at least one incoming call is a segment of customers preferring a face-to-face interaction with a representative after calling;
• and
• automatically routing, by one or more processors, the at least one incoming call to a customer call center gaming system with two-way video capability, wherein automatically routing, by the one or more processors, the at least one incoming call to the customer call center gaming system having two-way video capability further comprises offering the at least one incoming call an option to automatically connect a gaming system having at least one of gesture, facial, or voice recognition technology and associated with the incoming call with the customer call center gaming system having two-way video capability to allow a face-to-face video interaction.