Automatic nuisance call management
AssigneeInternational Business Machines Corporation
InventorsCarla Aravena, Sandra Louise Kogan, Jeffrey Amari, Kyle Slachta
Life of this patent
Estimating the term…
Abstract
The exemplary embodiments disclose a system and method, a computer program product, and a computer system for managing nuisance calls. The exemplary embodiments may include collecting data from a call, extracting one or more features from the collected data, and identifying the call as a nuisance call based on applying one or more models to the extracted one or more features.
Claims16
A computer-implemented method for managing nuisance calls, the method comprising:
- one or more processors collecting data from a call;
- extracting two or more features from the collected data, wherein the two or more features include at least one feature selected from a group consisting of caller faceprint and caller fingerprint, and at least one feature selected from a group consisting of delay, inflection, background noise, and static;
- identifying the call as a nuisance call based on applying one or more models to the extracted two or more features;
- and
- asking a caller of the call to remove a recipient of the call from a call list based on identifying the call as a nuisance call.
A computer program product for managing nuisance calls, the computer program product comprising:
- one or more non-transitory computer-readable storage media and program instructions stored on the one or more non-transitory computer-readable storage media capable of performing a method, the method comprising:
- one or more processors collecting data from a call;
- extracting two or more features from the collected data, wherein the two or more features include at least one feature selected from a group consisting of caller faceprint and caller fingerprint, and at least one feature selected from a group consisting of delay, inflection, background noise, and static;
- identifying the call as a nuisance call based on applying one or more models to the extracted two or more features;
- and asking a caller of the call to remove a recipient of the call from a call list based on identifying the call as a nuisance call.
A computer system for managing nuisance calls, the computer system comprising:
- one or more computer processors, one or more computer-readable storage media, and program instructions stored on the one or more of the computer-readable storage media for execution by at least one of the one or more processors capable of performing a method, the method comprising:
- one or more processors collecting data from a call;
- extracting two or more features from the collected data, wherein the two or more features include at least one feature selected from a group consisting of caller faceprint and caller
- fingerprint, and at least one feature selected from a group consisting of delay, inflection, background noise, and static;
- identifying the call as a nuisance call based on applying one or more models to the extracted two or more features;
- and
- asking a caller of the call to remove a recipient of the call from a call list based on identifying the call as a nuisance call.
Dependencies are inferred from the claim text.