Addressing packet loss in a voice over internet protocol network using phonemic restoration

A computer program product for addressing packet loss over a Voice over Internet Protocol (VoIP) network using phonemic restoration, the computer program product comprising:

• a computer readable storage medium having stored thereon first program instructions executable by a processor of a server to cause the processor to:
• receive a plurality of data packets associated with a Voice over Internet Protocol (VoIP) call;
• determine whether one or more consecutive data packets have been lost;
• determine, in response to determining that the one or more consecutive data packets have not been lost, whether more than one consecutive data packets have been discarded during a transfer of the plurality of data packets from a VoIP device to the processor, wherein having the more than one consecutive data packets discarded comprises a first threshold;
• determine, in response to determining that the more than one consecutive data packets have been discarded whether a number of the more than one consecutive discarded data packets is greater or less than a second threshold;
• insert, in response to the number of the more than one consecutive discarded data packets being determined to be less than the second threshold, and as a first remedy, a sound into the VoIP call, wherein the sound is configured to trigger a phonemic restoration response by a listener;
• send the sound to an output device;
• and
• determining whether to initiate a second remedy based on whether the number of the more than one consecutive discarded data packets is greater than second threshold, wherein the second remedy comprises alerting the listener, any other parties to the VoIP call, and a service provider of the VoIP call.

A system, comprising:

• one or more processors or a server;
• and
• at least one memory, the memory including instructions that, upon execution by at least one of the one or more processors, cause the system to perform a method for addressing packet loss over a Voice over Internet Protocol (VoIP) network using phonemic restoration, the method comprising:
• receiving a plurality of data packets associated with a Voice over Internet Protocol (VoIP) call;
• determining whether one or more consecutive data packets have been lost;
• determining, in response to determining that the one or more consecutive data packets have not been lost, whether more than one data packet has been discarded during a transfer of the plurality of data packets from a VoIP device to the processor, having the more than one consecutive data packets discarded comprises a first threshold;
• determining, in response to determining that the more than one consecutive data packets have been discarded, whether a number of the more than one consecutive discarded data packets is greater or less than a second threshold;
• inserting, in response to the number of the more than one consecutive discarded data packets being determined to be less than the second threshold, and as a first remedy, a sound into the VoIP call, wherein the sound is configured to trigger a phonemic restoration response by a listener;
• sending the sound to an output device;
• and
• determining whether to initiate a second remedy based on whether the number of the more than one consecutive discarded data packets is greater than the second threshold, wherein the second remedy comprises alerting the listener, any other parties to the VoIP call, and a service provider of the VoIP call.