Systems for identifying the answering party of an automated voice call
AssigneeCapital One Services, LLC
InventorsAbdelkader Benkreira, Joshua Edwards, Michael Mossoba
Life of this patent
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Abstract
Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.
Claims17
A method for automatically interfacing with an automated voicemail service, the method comprising:
- storing historical ring data comprising individualized historical ring data associated with each of a plurality of contact identifiers;
- receiving audio data associated with a call to one of the plurality of contact identifiers that is associated with a user device associated with a user;
- detecting, from the audio data, one or more audible rings of an internal ring tone indicative of a pending attempt to connect the call;
- detecting, from the audio data, that the call is connected;
- determining a total number of the one or more audible rings that occurred before the call was answered;
- comparing the total number of the one or more audible rings to the individualized historical ring data associated with the one of the plurality of contact identifiers that is associated with the call to determine a likelihood that the call has been answered by the automated voicemail service;
- and
- in response to determining the likelihood that the call has been answered by the automated voicemail service is greater than or equal to a predetermined threshold that is associated with the individualized historical ring data and is specific to the one of the plurality of contact identifiers that is associated with the call, outputting a voicemail-focused recording for the user.
A non-transitory, computer-readable medium having instructions stored thereon that, when executed by one or more processors, causes a system to:
- receive audio data associated with a call to a user device associated with a user;
- detect an utterance from the audio data;
- perform a comparison of the utterance to stored data comprising data indicative of one or more voicemail greetings and a message duration for each of the one or more voicemail greetings;
- identify, based on the comparison, a voicemail greeting of the one or more voicemail greetings to determine that the utterance was generated by an automated voicemail service;
- identify, based on the stored data, a message duration associated with the identified voicemail greeting, the message duration being indicative of an amount of time associated with the identified voicemail greeting;
- and
- in response to determining the utterance was generated by the automated voicemail service, output a voicemail-focused recording for the user after the message duration has expired.
A system for automatically interfacing with an automated voicemail service, the system being configured to:
- receive audio data associated with a call to a user device;
- detect an utterance from the audio data;
- perform a first comparison of the utterance to stored linguistic data;
- determine, based on the first comparison, a detected language associated with the call;
- perform a second comparison of the utterance to stored voicemail greeting data comprising default greeting data and customized greeting data, the default greeting data being indicative of one or more default voicemail greetings and the customized greeting data being indicative of a saved customized voicemail greeting associated with a user associated with the user device;
- determine, based on the second comparison, whether the utterance was generated by the automated voicemail service;
- in response to determining the utterance was generated by the automated voicemail service:
- identify, based on the second comparison, a greeting message duration associated with the utterance;
- and
- output a voicemail-focused recording for the user subsequent to expiration of the greeting message duration;
- and
- in response to determining the utterance was not generated by the automated voicemail service, output a person-focused recording for the user, the person-focused recording comprising information of a higher level of confidentiality than the voicemail-focused recording.
Dependencies are inferred from the claim text.