Method and apparatus for interactive voice response

A method for providing an interactive voice response dialogue between a mobile computing device and an interactive voice response system comprising:

• receiving from the mobile computing device, which is executing an interactive voice response application, a request for communication with the interactive voice response system including files stored in a tree structure in a cloud computing system;
• transmitting a request from the cloud computing system to the mobile computing device for a capacity of the mobile computing device to receive one or more files from the tree structure in the cloud computing system;
• receiving the capacity of the mobile computing device from the mobile computing device;
• during the interactive voice response dialogue between the mobile computing device and the interactive voice response system, transmitting one or more files from the cloud computing system to the mobile computing device based upon the capacity of the mobile computing device, wherein the transmitted one or more files are stored in a tree structure in a memory of the mobile computing device;
• and
• conducting, on the mobile computing device, the interactive voice response dialogue between the mobile computing device and the interactive voice response system using the interactive voice response application on the mobile computing device to perform the interactive voice response dialogue using the transmitted one or more files from the cloud computing system that are stored in the tree structure on the mobile computing device.

A cloud computing system for an interactive voice response dialogue between a mobile computing device and an interactive voice response system comprising at least one memory comprising instructions and at least one hardware processor to execute the instructions within the at least one memory to implement:

• receiving a request from the mobile computing device to initiate communication with the interactive voice response system having a tree structure including audio files stored in the cloud computing system;
• determining a capacity of the mobile computing device to receive one or more files from the tree structure in the cloud computing system;
• conducting the interactive voice response dialogue between the mobile computing device and the interactive voice response system using the tree structure in the cloud computing system when the mobile computing device does not have the capacity to receive the one or more files;
• during the interactive voice response dialogue between the mobile computing device and the interactive voice response system, transmitting one or more files from the cloud computing system to the mobile computing device when the mobile computing device does have the capacity to receive the one or more files, wherein the transmitted one or more files are stored in a tree structure in a memory of the mobile computing device;
• and
• after transmitting the one or more files to the mobile computing device, continue conducting the interactive voice response dialogue between the mobile computing device and the interactive voice response system using the transmitted one or more files from the cloud computing system that are stored in the tree structure on the mobile computing device.