Determining the context of calls
AssigneeInternational Business Machines Corporation
InventorsRaghuveer Prasad Nagar, Manjit Singh Sodhi, Bharat Bhushan Balothia
Life of this patent
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Abstract
The exemplary embodiments disclose a system and method, a computer program product, and a computer system for determining the context of calls and providing a user interface to a user. The exemplary embodiments may include collecting data from the call, extracting one or more features from the collected data, determining a context of the call based on applying one or more models to the extracted one or more features, and providing a user with a user interface.
Claims14
A computer-implemented method for determining a context of a call, the method comprising:
- collecting data from the call, wherein the collected data includes a purchase history and browsing history of a caller of the call;
- extracting one or more features from the collected data;
- determining one or more feature scores by weighting the features such that features shown to have a greater correlation with a correct determination of a context of a call are weighted greater than those features that are not;
- determining a context of the call based on applying one or more models to the feature scores;
- and
- based on determining the context of the call, providing a recipient of the call with one or more web links, wherein the one or more web links assists the recipient of the call in properly assisting the caller of the call with the determined context of the call.
A computer program product for determining a context of a call, the computer program product comprising:
- one or more non-transitory computer-readable storage media and program instructions stored on the one or more non-transitory computer-readable storage media capable of performing a method, the method comprising:
- collecting data from the call, wherein the collected data includes a purchase history and browsing history of a caller of the call;
- extracting one or more features from the collected data;
- determining one or more feature scores by weighting the features such that features shown to have a greater correlation with a correct determination of a context of a call are weighted greater than those features that are not;
- determining a context of the call based on applying one or more models to the feature scores;
- and
- based on determining the context of the call, providing a recipient of the call with one or more web links, wherein the one or more web links assists the recipient of the call in properly assisting the caller of the call with the determined context of the call.
A computer system for determining a context of a call, the computer system comprising:
- one or more computer processors, one or more computer-readable storage media, and program instructions stored on the one or more of the computer-readable storage media for execution by at least one of the one or more processors capable of performing a method, the method comprising:
- collecting data from the call, wherein the collected data includes a purchase history and browsing history of a caller of the call;
- extracting one or more features from the collected data;
- determining one or more feature scores by weighting the features such that features shown to have a greater correlation with a correct determination of a context of a call are weighted greater than those features that are not;
- determining a context of the call based on applying one or more models to the feature scores;
- and
- based on determining the context of the call, providing a recipient of the call with one or more web links, wherein the one or more web links assists the recipient of the call in properly assisting the caller of the call with the determined context of the call.
Dependencies are inferred from the claim text.