System and user interface having push-to-talk, outbound dialer, and messaging functions with recipients identified using a proxy alias

A method of enabling communication between an enterprise communication computing device and a plurality of recipient computing devices based upon a respective unique, non-telephonic-based recipient computing device identifier associated with each recipient computing device, the method implemented using a centralized server computing device, the method comprising:

• storing, in a central data source, a data structure associating a plurality of user identifiers with a plurality of user computing devices and associating each user computing device with a respective unique non-telephonic-based device identifier that uniquely identifies the associated recipient computing device and is used to identify the respective user computing device for communication over a plurality of communication methods;
• uploading, to an enterprise communication computing device, an enterprise communication application, wherein execution of the enterprise communication application on the enterprise communication computing device causes the enterprise communication computing device to display a user interface including a plurality of icons, each icon representative of a respective communication interface module of a communication interface of the enterprise communication computing device, each communication interface associated with a respective communication method;
• receiving, from the enterprise communication computing device, a query including content of a message to be sent from the enterprise communication computing device;
• determining, using artificial intelligence, a plurality of likely intended recipients of the message based upon the content of the message to be sent;
• querying the data structure with a plurality of user identifiers respectively associated with the plurality of likely intended recipients, to retrieve the device identifier associated with each of the plurality of user identifiers;
• determining, using natural language processing upon the received content of the message, additional information associated with the received content of the message;
• transmitting, to the enterprise communication computing device, a response including (i) the retrieved device identifiers, wherein receipt of the response populates a recipient field of the message to be sent with the retrieved device identifiers at the enterprise communication computing device, and (ii) a hyperlink for embedding into the message, the hyperlink configured to, upon execution thereof at one of the recipient computing devices, provide the additional information to a respective user of the recipient computing devices, via one of a webpage or an executed software application on the recipient computing device;
• receiving, from the enterprise communication computing device, in response to the enterprise communication computing device transmitting the message, in-real time upon receiving the response including the retrieved device identifiers, to the plurality of user computing devices associated with the retrieved device identifiers, a first reporting message including (i) at least one of the message sent by the enterprise communication computing device and a proxy message including at least a portion of content of the message, and (ii) a list of the plurality of user computing devices to which the message was transmitted;
• and
• storing, in the central data source, the first reporting message in a data location indexed according to a device identifier of the enterprise communication computing device.

A method of enabling communication between an enterprise communication computing device and a plurality of recipient computing devices based upon a respective unique, non-telephonic-based recipient computing device identifier associated with each recipient computing device, the method implemented by the enterprise communication computing device including a processor in communication with a memory device and a communication interface, wherein the communication interface includes a plurality of modules including (i) a telephonic communication module for cellular telephonic communication with remote computing devices, (ii) a text-based messaging module for cellular text-based communication with remote computing devices, and (iii) a two-way radio communication module for two-way push-to-talk (PTT) communication with remote computing devices, the method comprising:

• generating a user interface for execution on the enterprise communication computing device, the user interface including a display with a plurality of icons, each icon representative of a corresponding module of the plurality of modules;
• receiving, from within the user interface executed on the enterprise communication computing device, a user selection of a first icon of the plurality of icons, the first icon representative of a first module of plurality of modules;
• executing the first module represented by the selected first icon;
• receiving, via the first module executed on the enterprise communication computing device, user input defining a message to be sent using the first module and including a plurality of user identifiers identifying a respective plurality of intended recipients of the message to be sent;
• transmitting, to a remote data source, a query including the plurality of user identifiers and a request for validation of the plurality of user identifiers;
• receiving, from the remote data source, a subset of a plurality of recipient computing device identifiers of a respective plurality of recipient computing devices, each recipient computing device associated with a respective one of the intended recipients of the message to be sent, wherein each recipient identifier includes a unique non-telephonic-based identifier associated with the respective recipient computing device, wherein the same recipient identifier is used to communicate with the respective recipient computing device using each of the plurality of modules, and wherein only the subset of the plurality of recipient computing device identifiers of a respective subset of the plurality of recipient computing devices associated with respective ones of a validated subset of the plurality of user identifiers are received;
• and
• transmitting in real-time, via the first module, the message to the plurality of recipient computing devices identified based upon the received recipient computing device identifiers.