System and method for managing calls
AssigneeRingCentral, Inc.
InventorVlad Vendrow
Life of this patent
Estimating the term…
Abstract
A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.
Claims20
A computer-implemented method for managing calls in a collaboration environment, comprising:
- detecting receipt of a call through a browser-based collaboration session of the collaboration environment;
- determining an availability of one or more participants in the browser-based collaboration session;
- and
- automatically assigning the call to the one or more participants based on the availability.
A non-transitory, computer-readable medium storing a set of instructions, which when executed by a processor, cause:
- detecting receipt of a call through a browser-based collaboration session of the collaboration environment;
- determining an availability of one or more participants in the browser-based collaboration session;
- and
- automatically assigning the call to the one or more participants based on the availability.
A system for managing calls in a collaboration environment, the system comprising:
- a processor;
- a memory operatively connected to the processor and storing instructions, which when executed by the processor, cause:
- detecting receipt of a call through a browser-based collaboration session of the collaboration environment;
- determining an availability of one or more participants in the browser-based collaboration session;
- and
- automatically assigning the call to the one or more participants based on the availability.
Dependencies are inferred from the claim text.