Intermediary device for data message network routing
AssigneeVirtual Hold Technology Solutions, LLC
InventorsThomas Spencer McCarthy-Howe, Gary George Brandt
Life of this patent
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AssigneeVirtual Hold Technology Solutions, LLC
InventorsThomas Spencer McCarthy-Howe, Gary George Brandt
Estimating the term…
An intermediary device disposed in a contact center environment is provided. The intermediary device can receive a first data message. A lobby assignment mechanism can assign the first data message to a default lobby construct, and can obtain, from a contact center agent computing device, an indication of assignment of the first data message to a destination lobby construct that is different than the default lobby construct. The lobby assignment mechanism can link the first data message with the destination lobby construct based on a characteristic of the first data message. The intermediary device can receive a second data message, and can bypass the default lobby construct to assign the second data message to the destination lobby construct based on a characteristic of the second data message and the characteristic of the first data message.
A system to route data messages in a contact center environment, comprising:
A method of data message routing in a contact center environment, comprising:
Dependencies are inferred from the claim text.