US 11,146,466 B2 · Method for identifying an event impacting the QoE of an end-user of a network equipment

Abstract

In today's network management world, there are various solutions that collect data and presume to identify events impacting the QoE of the end-users. However, such solutions usually do not try to address the question of whether the end-users are actually impacted. These solutions usually look at certain types of known problems and try to detect if that problem exists in the end-user's network, and from that they conclude that the end-user might be impacted. The method according to an embodiment of the invention enables to proactively identify that an end-user is actually experiencing an event impacting the QoE in his home network. The proposed solution enables the detection of event affecting an end-user's network, regardless of the type of the network and without looking for specific issues. This knowledge may be a valuable asset of an Internet Service Provider which may fix issues quicker or mitigate end-users' dissatisfaction.

Claims12

Dependent claims

A computer implemented method for identifying an event impacting a Quality of Experience (QoE) of an end-user of a network equipment, said network equipment belonging to said end-user, the method being executed by said network equipment and comprising:

determining whether values of parameters collected by said network equipment correspond to values of the same parameters when an event impacting the QoE of said end-user of said network equipment actually occurred;
and
upon determining that said collected values of parameters do correspond to values of the same parameters when an event impacting the QoE of said end-user actually occurred, collecting parameters representative of a communication medium of said network equipment for identifying said event impacting the QoE of the end-user of the network equipment.

A network device capable of identifying an event impacting a Quality of Experience (QoE) of an end-user of a network equipment, said network equipment belonging to said end-user, the said network device comprising a storage unit and at least one hardware processor configured to:

determine whether values of parameters collected by said network equipment correspond to values of the same parameters when an event impacting the QoE of said end-user of said network equipment actually occurred;
and
upon determination that said collected values of parameters do correspond to values of the same parameters when an event impacting the QoE actually occurred, collect parameters representative of a communication medium of said network equipment for identifying said event impacting the QoE of the end-user of the network equipment.

Dependencies are inferred from the claim text.

Method for identifying an event impacting the QoE of an end-user of a network equipment

Life of this patent

Method for identifying an event impacting the QoE of an end-user of a network equipment

Life of this patent

Abstract

Claims12