Facilitation of real-time interactive feedback
AssigneeAT&T Mobility II LLC
InventorBrian Dominguez
Life of this patent
Estimating the term…
Abstract
A real-time customer survey system can be implemented by monitoring real-time and previous location data associated with a customer. The system can analyze the location data in accordance with customer preferences, customer social media profiles, and/or information that has been inferred by the system. The location data can be obtained in multiple forms including video, audio, wireless device communications, etc. The location data, in conjunction with customer preference data can be presented to the customer in the form of an avatar, an audio output, a video output, and/or haptic feedback.
Claims20
A method, comprising:
- receiving, by first network equipment comprising a processor, a first indication that a mobile device associated with a customer identity is within a range of the first network equipment;
- monitoring, by the first network equipment, a location of the mobile device while within the range of the first network equipment;
- and
- in response to monitoring the location of the mobile device and a second indication that an object is within the range of the first network equipment, generating, by the first network equipment, an avatar to prompt the mobile device for feedback associated with the object and with the customer identity, wherein the prompt comprises:
- initiating haptic feedback, from a floor, to be experienced by a customer associated with the customer identity to receive feedback data, wherein the haptic feedback directs the customer to a determined path to be traversed, associated with the object, from second network equipment.
A system, comprising:
- a processor;
- and
- a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising:
- determining that a mobile device is within a range of first network equipment;
- monitoring a location of the mobile device while within the range of the first network equipment;
- and
- based on the location of the mobile device and an indication that an item of interest is within the range of the first network equipment, generating an avatar to prompt for feedback, associated with the item of interest, attributable to a user identity associated with the mobile device, wherein the prompt comprises directing a user of the mobile device associated with the user identity to traverse a determined path via haptic feedback from a floor.
A non-transitory machine-readable medium, comprising executable instructions that, when executed by a processor, facilitate performance of operations, comprising:
- in response to determining that a mobile device is within a range of a base station that is part of a network to which the mobile device is authorized to connect, determining a location of the mobile device;
- and
- based on the location of the mobile device and an indication that an item is within the range of the base station, instructing that an avatar issue a verbal prompt for feedback related to the item and attributable to a user identity associated with the mobile device, wherein the verbal prompt comprises prompting a user associated with the user identity to traverse a determined path in accordance with haptic feedback from a floor.
Dependencies are inferred from the claim text.