Alert management system with real-time remediation and integration with the exception originating system

A system, comprising:

• a hardware processor;
• and
• a non-transitory machine-readable storage medium encoded with instructions executable by the hardware processor to perform operations for providing alert management and real-time remediation, the operations comprising:
• receiving, by the hardware processor, an electronic file from an institution, wherein the electronic file includes an exception information data structure comprising exception information representing one or more events and customers associated with the events, and a contact information data structure comprising an electronic address for each customer;
• responsive to obtaining the exception information, parsing, by the hardware processor, the exception information into events for the customers associated with the events;
• for each customer:
• determining, by the hardware processor, for each event associated with the customer, a time interval during which the customer may remedy the event;
• generating and sending, by the hardware processor, an event notification message to the electronic address of the customer, wherein the event notification message includes a link to an authentication interface of the institution associated with the customer;
• receiving, by the hardware processor, a communication sent by the authentication interface;
• determining, by the hardware processor, based on the communication sent by the authentication interface, whether the customer was successfully authenticated by the authentication interface;
• responsive to determining the customer was successfully authenticated by the authentication interface, transmitting, by the hardware processor, a user interface to the electronic customer device for display to the customer, wherein the user interface comprises information for each event associated with the customer and display elements from which a user may select, wherein the information for each event associated with the customer includes an indication of the time interval during which the customer may remedy the event, and wherein the display elements include a display element for a payment option;
• determining whether a time interval has expired for an event;
• responsive to determining the time interval has expired for the event, causing, by the hardware processor, the user interface to display to the customer an indication of the expiration of the time interval, and causing, by the hardware processor, removal of the display element for the payment option for the event from the user interface;
• and
• responsive to the customer selecting the payment option, generating and sending, by the hardware processor, a payment message to the institution.

A non-transitory machine-readable storage medium encoded with instructions executable by one or more hardware processors of a computing component, the machine-readable storage medium comprising instructions to cause the one or more hardware processors to perform operations comprising:

• receiving, by the hardware processor, an electronic file from an institution, wherein the electronic file includes an exception information data structure comprising exception information representing one or more events and customers associated with the events, and a contact information data structure comprising an electronic address for each customer;
• responsive to obtaining the exception information, parsing, by the hardware processor, the exception information into events for the customers associated with the events;
• for each customer:
• determining, by the hardware processor, for each event associated with the customer, a time interval during which the customer may remedy the event;
• generating and sending, by the hardware processor, an event notification message to the electronic address of the customer, wherein the event notification message includes a link to an authentication interface of the institution associated with the customer;
• receiving, by the hardware processor, a communication sent by the authentication interface;
• determining, by the hardware processor, based on the communication sent by the authentication interface, whether the customer was successfully authenticated by the authentication interface;
• responsive to determining the customer was successfully authenticated by the authentication interface, transmitting, by the hardware processor, a user interface to the electronic customer device for display to the customer, wherein the user interface comprises information for each event associated with the customer and display elements from which a user may select, wherein the information for each event associated with the customer includes an indication of the time interval during which the customer may remedy the event, and wherein the display elements include a display element for a payment option;
• determining whether a time interval has expired for an event;
• responsive to determining the time interval has expired for the event, causing, by the hardware processor, the user interface to display to the customer an indication of the expiration of the time interval, and causing, by the hardware processor, removal of the display element for the payment option for the event from the user interface;
• and
• responsive to the customer selecting the payment option, generating and sending, by the hardware processor, a payment message to the institution.