Complex human-computer interactions

A system for leveraging a plurality of machine-learning algorithms to improve a chat interaction, the system comprising:

• a monitor for detecting an initiation of a live chat session by a chat initiator;
• an alert system for assigning a chat responder to the live chat session;
• a plurality of automated chat tools, said tools loaded with artificial intelligence (AI), said chat tools configured to improve a response of the chat responder during the live chat session;
• a machine learning (ML) library, in electronic communication with the AI, said ML library configured to store historical information related to the initiator;
• a chat responder screen configured to present, to the chat responder, selected actionable information, said selected actionable information generated using the ML library as accessed by the chat tools, said selectable actionable information based at least in part on the historical information;
• and
• a processor configured to integrate a plurality of chat responses, said plurality of chat responses generated by the chat responder, into the ML library, said processor further configured to integrate a plurality of chat comments, said chat comments generated by the chat initiator, into the ML library.

A method for leveraging a plurality of machine-learning algorithms to improve a chat interaction, the method comprising:

• monitoring for initiation of a live chat session by an initiator;
• alerting and assigning a chat responder to the live chat session;
• engaging automated chat tools, said tools loaded with artificial intelligence (AI), in order to improve a response of the chat responder during the live chat session;
• reviewing and retrieving, said reviewing and retrieving using said AI, from a machine learning (ML) library in electronic communication with the AI, historical information;
• presenting, on a chat responder screen, selected actionable historical information, said selected actionable information generated based on the historical information, to the chat responder;
• integrating, based on a plurality of pre-determined conditions, a plurality of chat responses, said plurality of chat responses generated by the chat responder, into the ML library;
• and
• integrating, based on a plurality of pre-determined conditions, a plurality of chat comments, said chat comments generated by the chat initiator, into the ML library.