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AssigneeIntuit Inc.
InventorsIgor A. Podgorny, Benjamin Indyk, Matthew Cannon, Chris Gielow
Estimating the term…
The present disclosure relates to processing support data to increase a self-support knowledge base. In some embodiments, assisted support data is received comprising a record of an interaction between a user and a support professional. In certain embodiments, a support data set is extracted from the assisted support data. In some embodiments, feedback related to the support data set is received. The feedback may include an indication that the support data set is ready to be included in the self-support knowledge base. In some embodiments, upon determining, based on the feedback, that the support data set is ready to be used for self-support, the support data set is added to the self-support knowledge base. The self-support knowledge base may be accessible by a plurality of users.
A computer-implemented method for processing assisted support data to increase a self-support knowledge base, comprising:
A system, comprising:
A non-transitory computer-readable medium comprising instructions which, when executed on one or more processors, performs a method for processing assisted support data to increase a self-support knowledge base, the method comprising:
Dependencies are inferred from the claim text.