Method and system for parsing and aggregating unstructured data objects

A system for providing an interactive user interface based on unstructured data objects, comprising:

• a hardware processor, the hardware processor configured to:
• obtain the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, wherein the unstructured data objects contain elements selected from words, numbers and characters, and obtain structured data objects from structured fields of the records in the database of the client tickets, wherein the structured data objects include a value corresponding to a priority of the client ticket;
• transform the obtained unstructured data objects, wherein to transform the unstructured data object, the hardware processor is further configured to:
• determine at least one unstructured data object includes an element that matches predetermined words, numbers and characters stored in a word dictionary, and
• remove the matching element from the at least one unstructured data object to form a transformed data object;
• generate criteria attributes for the client tickets, the criteria attributes comprising the priority of the client tickets, text from a corresponding transformed data object, a word importance of a corresponding transformed data object, and a classification of word sentiment of the corresponding transformed data object;
• link, in a database, the transformed data objects and the criteria attributes with the client tickets;
• generate the interactive user interface, the interactive user interface comprising a control for selecting a combination of the generated criteria attributes to interactively control which of the client tickets are counted for repetitive ticket categories;
• receive, in response to detection of interaction with the control, a selected combination of the generated criteria attributes, the combination including a selected subset of one of more priorities of the client tickets and at least another criteria attribute;
• in response to receipt of the selected combination of the generated criteria attributes:
• aggregate the client tickets into a plurality of groups indicative of repetitive client tickets associated with the selected combination of the generated criteria attributes, wherein to aggregate the tickets, the hardware processor is further configured to:
• select client tickets linked to the selected combination of the generated criteria attributes,
• identify matching sets of the transformed data objects associated with the selected client tickets, and
• separate the selected client tickets into the plurality of groups based on the matching sets of the transformed data objects and the selected subset of one of more priorities of the client tickets;
• determine respective numbers of client tickets of each group of the plurality of groups of the selected client tickets;
• and
• update the user interface to display a ticket report indicative of the repetitive client ticket categories and the respective numbers of client tickets in each group of the plurality of groups of the selected client tickets according to the priority of the client tickets.