Natural language processing system

A computer program product for determining a merchant based on a natural language query, the computer program product comprising at least one non-transitory computer-readable medium including one or more instructions that, when executed by at least one processor, cause the at least one processor to:

• receive a natural language query from a user device, the natural language query comprising at least one word;
• convert the at least one word of the natural language query to a vector using at least one neural network to form a set of vectors;
• determine a vector distance from the set of vectors to each profile in a set of profiles, each profile associated with a merchant;
• rank each profile in the set of profiles based on the vector distance of each profile to the set of vectors;
• communicate merchant data associated with at least one merchant included in the set of profiles to the user device, wherein the merchant data is communicated based on the rank of the set of profiles;
• receive a selection of a first merchant associated with the merchant data from the user device;
• and
• schedule an appointment with the first merchant for a user of the user device;
• and
• wherein the at least one word of the natural language query is at least one first word, wherein the set of vectors is a first set of vectors, wherein each profile in the set of profiles comprises data associated with the merchant, the data associated with the merchant comprising at least one second word, wherein each profile is associated with a second set of vectors comprising at least one second vector associated with the at least one second word, and wherein the one or more instructions that cause the at least one processor to determine the vector distance from the first set of vectors to each profile in the set of profiles, cause the at least one processor to:
• determine the vector distance from the first set of vectors to each profile in the set of profiles based on a Euclidean distance from at least one first vector of the first set of vectors to the at least one second vector of the second set of vectors.

A method for determining a merchant based on a natural language query, comprising:

• receiving, with at least one processor, a natural language query from a user device, the natural language query comprising at least one word;
• converting, with the at least one processor, the at least one word of the natural language query to a vector using at least one neural network to form a set of vectors;
• determining, with the at least one processor, a vector distance from the set of vectors to each profile in a set of profiles, each profile associated with a merchant;
• ranking, with the at least one processor, each profile in the set of profiles based on the vector distance of each profile to the set of vectors;
• communicating, with the at least one processor, merchant data associated with each merchant included in the set of profiles to the user device, wherein the merchant data is communicated based on ranking each profile in the set of profiles;
• receiving, with the at least one processor, a selection of a first merchant associated with the merchant data from the user device;
• and
• scheduling, with the at least one processor, an appointment with the first merchant for a user of the user device;
• and
• wherein the at least one word of the natural language query is at least one first word, wherein the set of vectors is a first set of vectors, wherein each profile in the set of profiles comprises a description of the merchant, the data associated with the merchant comprising at least one second word, wherein each profile is associated with a second set of vectors comprising at least one second vector associated with the at least one second word, and wherein determining the vector distance from the first set of vectors to each profile in the set of profiles comprises:
• determining the vector distance from the first set of vectors to each profile in the set of profiles based on a Euclidean distance from at least one first vector of the first set of vectors to the at least one second vector of the second set of vectors.