Systems and methods for managing computer-based requests

A method comprising:

• displaying, by a server, a dashboard having a plurality of requests on at least one agent computer of a plurality of agent computers, each request having a timestamp corresponding to when each request was received from at least one client computing device of a plurality of client computing devices, each request is associated with an indicator corresponding to a counter value;
• retrieving, by the server, a characteristic associated with each client computing device from a database, the characteristic corresponding to a predetermined time period for satisfaction of a service associated with each client computing device, the characteristic associated with each client computing device further corresponding to a grouping of one or more client computing devices;
• determining, by the server, whether the timestamp of a request received from the at least one client computing device is within the predetermined time period for the satisfaction of the service associated with its corresponding client computing device;
• dynamically incrementing, by the server, the counter value associated with the request upon determining that the timestamp of the request received from the at least one client computing device is within the predetermined time period for the satisfaction of the service associated with its corresponding client computing device;
• determining, by the server, whether the counter value satisfies a threshold value indicative of a level of importance for at least one group for the request;
• automatically adjusting, by the server, a record of the request displayed on the dashboard to indicate a priority service when the counter value satisfies the threshold value;
• and
• when the record of the request is associated with the priority service, automatically routing, by the server, the request to a first agent computer of the plurality of agent computers available for processing the request.