Real-time feedback for online collaboration communication quality

A system comprising:

• a memory having computer readable instructions;
• and
• one or more processors for executing the computer readable instructions, the computer readable instructions controlling the one or more processors to perform operations comprising:
• monitoring, by a processor, a conference between a plurality of participants, wherein each participant accesses the conference via a respective Voice over Internet Protocol (VoIP) device;
• detecting an indication by a scoring system of a degradation of sound quality of at least one VoIP device being used to access the conference;
• selecting a second VoIP device that does not have an indication of a degradation of sound quality to perform a peer-to-peer test on based at least in part on a historical degradation performance of the second VoIP device;
• verifying the indication of the degradation of sound quality by analyzing the peer-to-peer test between the VoIP device that has the indication of the degradation of sound quality and the selected VoIP device that does not have an indication of a degradation of sound quality;
• and
• determining a corrective measure based on the indication of the degradation of sound quality and the peer-to-peer test.

A computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to perform operations comprising:

• monitoring, by the processor, a conference between a plurality of participants, wherein each participant accesses the conference via a respective Voice over Internet Protocol (VoIP) device;
• detecting an indication by a scoring system of a degradation of sound quality of at least one VoIP device being used to access the conference;
• selecting a second VoIP device that does not have an indication of a degradation of sound quality to perform a peer-to-peer test on based at least in part on a historical degradation performance of the second VoIP device;
• verifying the indication of the degradation of sound quality by analyzing the peer-to-peer test between the VoIP device that has the indication of the degradation of sound quality and the selected VoIP device that does not have an indication of a degradation of sound quality;
• and
• determining a corrective measure based on the indication of the degradation of sound quality and the peer-to-peer test.