# US 11,113,628 B2 · Self-learning contextual modality selection for cognitive solution delivery > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 11,113,628 B2 - Document ID: US11113628B2 - Status: Granted - Kind: B2 - Application number: 15/851,315 - Filed: 2017-12-21 - Published: 2019-05-09 - Granted: 2021-09-07 - Earliest claimed: 2017-11-06 - Assignees: International Business Machines Corporation - Applicants: International Business Machines Corporation - Inventors: Peter C. Bahrs; Paul K. Bullis; Geoffrey M. Hambrick - Web page: https://patentgrep.com/patent/US11113628B2 ## CPC - G06N 20/00: Machine learning - G06N 5/043: Distributed expert systems; Blackboards - G06N: COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS ## Abstract A problem context is computed from an input at an application. The problem context includes a set of problem factors, the input including a problem to be solved using a cognitive system. A user context is computed from the input at the application, the user context including a set of user factors. A type of media is determined corresponding to a complexity of a cognitive solution received from the cognitive system, where the cognitive solution is in response to the problem. Using a problem factor from the set of problem factors, using a user factor in the set of user factors, and the complexity, a mode of communication is determined. A communication apparatus is adjusted to cause a data communication to occur and deliver the cognitive solution in the type of media using the mode of communication. ## Claims ### Claim 1 A method comprising: computing, at an application executing using a processor and a memory, from an input, a problem context, the problem context comprising a set of problem factors, the input comprising a problem to be solved using a cognitive system; computing, at the application, from the input, a user context, the user context comprising a set of user factors; determining a type of media corresponding to a complexity of a cognitive solution received from the cognitive system, wherein the cognitive solution is responsive to the problem; determining, using a problem factor from the set of problem factors, using a user factor in the set of user factors, and the complexity, a mode of communication; adjusting a communication apparatus to cause a data communication to occur, wherein the data communication delivers the cognitive solution in the type of media using the mode of communication; instrumenting the cognitive solution with an evaluation code; receiving, after the data communication has ended, an evaluation input from the evaluation code, wherein the evaluation input has a value corresponding to a delivery performance of the cognitive solution over the data communication using the mode of communication; changing a weight of one or more of (i) a problem factor in the set of problem factors, (ii) a user factor in the set of user factors, (iii) a second mode of communication of the input, and (iv) the complexity; and causing, responsive to the changing, the communication apparatus to transmit a second cognitive solution responsive to a second problem in the type of media using a third mode of communication. ### Claim 2 (depends on 1) The method of claim 1, wherein the mode of communication is different from a second mode of communication of the input. ### Claim 3 (depends on 1) The method of claim 1, wherein the mode of communication is determined further responsive to a preference, wherein the preference is a user preference. ### Claim 4 (depends on 1) The method of claim 1, wherein the mode of communication is determined further responsive to a preference, wherein the preference is a group preference of a user group that includes a sender of the input. ### Claim 5 (depends on 1) The method of claim 1, wherein a user factor in the set of user factors of the user context is a location of a sender of the input relative to a system affected by the problem. ### Claim 6 (depends on 1) The method of claim 1, wherein a user factor in the set of user factors of the user context is a change in a location of a sender indicative of a mobility of the user. ### Claim 7 (depends on 1) The method of claim 1, wherein a user factor in the set of user factors of the user context is a type of data communication network used to provide the input. ### Claim 8 (depends on 1) The method of claim 1, wherein a user factor in the set of user factors of the user context is a time delay between an occurrence of the problem and a time of sending the input. ### Claim 9 (depends on 1) The method of claim 1, wherein a user factor in the set of user factors of the user context is a level of detail in the input to describe the problem. ### Claim 10 (depends on 1) The method of claim 1, wherein a problem factor in the set of problem factors of the problem context is a mode of communication that is used in the transmitting the input to the cognitive system. ### Claim 11 (depends on 1) The method of claim 1, wherein a problem factor in the set of problem factors of the problem context is a bandwidth available in a mode of communication that is used in the transmitting the input to the cognitive system. ### Claim 12 (depends on 1) The method of claim 1, wherein a problem factor in the set of problem factors of the problem context is a type of data that is used in the input. ### Claim 13 A method comprising: computing, at an application executing using a processor and a memory, from an input, a problem context, the problem context comprising a set of problem factors, the input comprising a problem to be solved using a cognitive system; computing, at the application, from the input, a user context, the user context comprising a set of user factors; determining a type of media corresponding to a complexity of a cognitive solution received from the cognitive system, wherein the cognitive solution is responsive to the problem; determining, using a problem factor from the set of problem factors, using a user factor in the set of user factors, and the complexity, a mode of communication; adjusting a communication apparatus to cause a data communication to occur, wherein the data communication delivers the cognitive solution in the type of media using the mode of communication; instrumenting the cognitive solution with an evaluation code; receiving, after the data communication has ended, an evaluation input from the evaluation code, wherein the evaluation input has a value corresponding to an ease of using the type of media of the cognitive solution over the data communication using the mode of communication; changing a weight of one or (i) a problem factor in the set of problem factors, (ii) a user factor in the set of user factors, (iii) a second mode of communication of the input, and (iv) the complexity; and causing, responsive to the changing, selection of a second type of media corresponding to a second cognitive solution responsive to a second problem for transmitting using the mode of communication. ### Claim 14 A method comprising: computing, at an application executing using a processor and a memory, from an input, a problem context, the problem context comprising a set of problem factors, the input comprising a problem to be solved using a cognitive system; computing, at the application, from the input, a user context, the user context comprising a set of user factors; determining a type of media corresponding to a complexity of a cognitive solution received from the cognitive system, wherein the cognitive solution is responsive to the problem; determining, using a problem factor from the set of problem factors, using a user factor in the set of user factors, and the complexity, a mode of communication; adjusting a communication apparatus to cause a data communication to occur, wherein the data communication delivers the cognitive solution in the type of media using the mode of communication; receiving, after the data communication has ended, an evaluation input from an end-user of the cognitive solution, wherein the evaluation input has a value corresponding to an ease of using the type of media of the cognitive solution over the data communication using the mode of communication; changing a weight of one or more of (i) a problem factor in the set of problem factors, (ii) a user factor in the set of user factors, (iii) a second mode of communication of the input, and (iv) the complexity; and causing, responsive to the changing, selection of a second type of media corresponding to a second cognitive solution responsive to a second problem for transmitting using the mode of communication.