US 11,113,466 B1Granted

Generating sentiment analysis of content

AssigneeIntuit Inc.

InventorsHarpreet Singh Hira, Abhay Dhundiraju Sastry, Priyadarshini Rajendran, Sanmathi Sathyanarayana Naga, Tak Yiu Daniel Li, Majo Paulose, Jasen Paul Stine, Darpan Sharma, Nicholas Allen McHenry

Life of this patent

Estimating the term…

patentgrep

Loading patent…

Abstract

Certain aspects of the present disclosure provide techniques for providing sentiment analysis of content. In order to determine the overall sentiment of content, a request is received by a sentiment analyzer, which then identifies a content identification number and retrieves comments associated with the content identification number. The sentiment analyzer pre-processes the comments, which includes removing all personal identifying information from the comments. The sentiment analyzer sends the pre-processed comments to a natural language processing service, and in turn, receives sentiment indications corresponding to the comments provided. Based on the sentiment scores, the sentiment analyzer generates a sentiment analysis and displays the sentiment analysis in the graphical user interface generated by the sentiment analyzer.

Claims20

Dependent claims

A method for providing a graphical user interface to manage a sentiment analysis of content, comprising:

receiving a request for a sentiment analysis of content, wherein the request includes a content ID corresponding to the content;
retrieving a set of comments corresponding to the content ID;
providing the set of comments to a natural language processing service;
receiving, from the natural language processing service, a set of sentiment indications, wherein each respective sentiment indication of the set of sentiment indications is associated with a respective comment of the set of comments;
generating the sentiment analysis based on the set of sentiment indications;
displaying the sentiment analysis in a window in the graphical user interface;
receiving, in response to displaying the sentiment analysis, a request to provide contact information regarding a viewer associated with a comment in the set of comments;
determining whether the viewer associated with the comment agreed to provide contact information;
displaying the contact information in response to a determination that the viewer agreed to provide the contact information;
and
displaying a message that the contact information is unavailable in response to a determination that the viewer did not agree to provide the contact information.

8 more elements

A non-transitory computer-readable storage medium storing instructions for performing a method of providing a graphical user interface to manage a sentiment analysis of content, comprising:

receiving a request for a sentiment analysis of content, wherein the request includes a content ID corresponding to the content;
retrieving a set of comments corresponding to the content ID;
providing the set of comments to a natural language processing service;
receiving, from the natural language processing service, a set of sentiment indications, wherein each respective sentiment indication of the set of sentiment indications is associated with a respective comment of the set of comments;
generating the sentiment analysis based on the set of sentiment indications;
displaying the sentiment analysis in a window in the graphical user interface;
receiving, in response to displaying the sentiment analysis, a request to provide contact information regarding a viewer associated with a comment in the set of comments;
determining whether the viewer associated with the comment agreed to provide contact information;
displaying the contact information in response to a determination that the viewer agreed to provide the contact information;
and
displaying a message that the contact information is unavailable in response to a determination that the viewer did not agree to provide the contact information.

8 more elements

A system, comprising:

a processor;
and
a memory storing instructions which when executed by the processor perform a method for providing a graphical user interface to manage a sentiment analysis of content, the method comprising:
receiving a request for a sentiment analysis of content, wherein the request includes a content ID corresponding to the content;
retrieving a set of comments corresponding to the content ID;
providing the set of comments to a natural language processing service;
receiving, from the natural language processing service, a set of sentiment indications, wherein each respective sentiment indication of the set of sentiment indications is associated with a respective comment of the set of comments;
generating the sentiment analysis based on the set of sentiment indications;
displaying the sentiment analysis in a window in the graphical user interface;
receiving in response to displaying the sentiment analysis, a request to provide contact information regarding a viewer associated with a comment in the set of comments;
determining whether the viewer associated with the comment agreed to provide contact information;
displaying the contact information in response to a determination that the viewer agreed to provide the contact information;
and
displaying a message that the contact information is unavailable in response to a determination that the viewer did not agree to provide the contact information.

11 more elements

Dependencies are inferred from the claim text.