Information processing device, information processing method, and computer readable medium for a trace process

An information processing method to be carried out by an information processing device that is implemented when middleware is executed by an electronic computer with an operation system and application software installed on the electronic computer, the information processing method comprising:

• performing communication with an external device according to an instruction from the application software;
• executing a first information trace process when a first condition that is predetermined is satisfied, the first information trace process including obtaining, from the operating system, environmental information that is information about an operating environment of the application software and writing the environmental information to an environmental information log file;
• and
• executing a second information trace process when a second condition that is predetermined is satisfied, the second information trace process including writing, to a communication log file, information indicating a procedure of communication with the external device, obtaining the environmental information from the operating system, and writing the environmental information to the environmental information log file, wherein
• in the first information trace, it is determined that the first condition is satisfied when communication is performed as many times as a predetermined count after previous execution of the first information trace, and
• when communication with the external device fails in the communication processing, it is determined that the second condition is satisfied.

A non-transitory computer readable medium that stores a program that causes a computer to execute processes of:

• performing communication with an external device according to an instruction from application software;
• executing a first information trace process when a first condition drat is predetermined is satisfied, the first information trace process including obtaining, from an operating system, environmental information that is information about an operating environment of the application software and writing the environmental information to an environmental information log file;
• and
• executing a second information trace process when a second condition that is predetermined is satisfied, the second information trace process including writing, to a communication log file, information indicating a procedure of communication with the external device, obtaining the environmental information from the operating system, and writing the environmental information to the environmental information log file, wherein
• in the executing the first information trace process, it is determined that the first condition is satisfied when communication is performed as many times as a predetermined count after previous execution of the first information trace, and
• when communication with the external device has failed in the communication with the external device according to the instruction from application software, it is determined that the second condition is satisfied.