Proactive outage detection based on user-reported issues
AssigneeEspressive, Inc.
InventorsFrancisco Fernandez, Daniel Valdivia Milanes, Cesar Jacob Nieto Rueda, Rohit Kumar Suri
Life of this patent
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Abstract
An outage detection system identifies a reported incident as a candidate outage incident based upon an input received from a first user of a customer concerning the reported incident; determines whether the candidate outage incident relates to at least a threshold number of prior candidate outage incidents reported by other users; and, if so, associates the candidate outage incident with the prior candidate outage incidents, and identifies the candidate outage incident and the associated prior candidate outage incidents as relating to an outage.
Claims18
One or more non-transitory computer-readable media storing instructions for detecting outages in one or more objects, wherein each object is accessible by one or more users of a customer, wherein the instructions, when executed by one or more computing devices, cause at least one of the one or more computing devices to:
- identify a reported incident as a candidate outage incident based upon an input received from a first user of a customer concerning the reported incident;
- determine whether the candidate outage incident relates to at least a threshold number of prior candidate outage incidents reported by other users;
- and
- if so, associate the candidate outage incident with the prior candidate outage incidents, identify an outage relating to the candidate outage incident and the associated prior candidate outage incidents, and provide information for presentation to the first user and the other users to inform them of resolution of the candidate outage incident and the prior candidate outage incidents, respectively,
- wherein the one or more objects is one or more physical objects or software, and at least one of the candidate outage incidents relating to the identified outage is resolved.
A computer-implemented method for detecting outages in one or more objects, wherein each object is accessible by one or more users of a customer, the method comprising:
- identifying a reported incident as a candidate outage incident based upon an input received from a first user of a customer concerning the reported incident;
- determining, by a processor, whether the candidate outage incident relates to at least a threshold number of prior candidate outage incidents reported by other users;
- and
- if so, (a) associating, by a processor, the candidate outage incident with the prior candidate outage incidents, (b) identifying an outage relating to the candidate outage incident and the associated prior candidate outage incidents, and (c) providing information for presentation to the first user and the other users to inform them of resolution of the candidate outage incident and the prior candidate outage incidents, respectively,
- wherein the one or more objects is one or more physical objects or software, and at least one of the candidate outage incidents relating to the identified outage is resolved.
A system for detecting outages in one or more objects wherein each object is accessible by one or more users of a customer, the system comprising:
- one or more memories storing instructions;
- one or more processors coupled to at least one of the one or more memories for executing instructions to cause the system to:
- identify a reported incident as a candidate outage incident based upon an input received from a first user of a customer concerning the reported incident;
- determine whether the candidate outage incident relates to at least a threshold number of prior candidate outage incidents reported by other users;
- and
- if so, associate the candidate outage incident with the prior candidate outage incidents, identify an outage relating to the candidate outage incident and the associated prior candidate outage incidents, and close an outage record for the candidate outage incident and the prior candidate outage incidents upon resolution of any of the prior candidate outage incidents,
- wherein the one or more objects is one or more physical objects or software, and at least one of the candidate outage incidents relating to the identified outage is resolved.
Dependencies are inferred from the claim text.