Device, system and method for serving interfaces to client access devices based on assigned roles

A device comprising:

• a communication unit;
• a controller having access to one or more memories, the controller configured to:
• detect an authentication of a PSAP user via a client access device;
• retrieve a PSAP load comprising one or more of:
• a current PSAP call-taking load and a current PSAP first-responder-dispatching load;
• and an historical PSAP call-taking load and an historical PSAP first-responder-dispatching load, as stored at the one or more memories;
• assign, based on the PSAP load, a role to the PSAP user, the role comprising one of:
• a call-taking role;
• a first-responder-dispatching role;
• and a combined call-taking and first-responder-dispatching role;
• and
• serve, via the communication unit, to the client access device, based on the role assigned to the PSAP user, a corresponding interface to one of:
• a call-taking application;
• a first-responder-dispatching application;
• and a combined call-taking and first-responder-dispatching application.