Routing of web requests to on-premise network in a multi-tenant environment

A non-transitory computer-readable memory storing a plurality of instructions executable by one or more processors, the plurality of instructions comprising instructions that when executed by the one or more processors cause the one or more processors to perform processing comprising:

• receiving, at a cloud service provider infrastructure (CSPI), a first request to perform a first operation on a first appliance in a first data center, wherein the CSPI comprises one or more computing systems and a plurality of servers;
• selecting, by a computing system of the one or more computing systems within the CSPI, a first server from the plurality of servers for processing the first request;
• determining, by the first server, that a first connection exists between a first particular server from the plurality of servers and the first appliance at the first data center, wherein the first particular server is different from the first server;
• generating, by the first server, a first response for the first request, wherein the first response includes first server identification information, the first server identification information identifying the first particular server;
• causing the first response to be communicated in response to the first request;
• responsive to the first response, receiving, by the CSPI, a second request including the first server identification information;
• based upon the first server identification information in the second request, forwarding the second request to the first particular server;
• and
• communicating, from the first particular server to the first appliance and using the first connection established between the first particular server and the first appliance, first information requesting performance of the first operation at the first appliance.

A system comprising:

• one or more processors;
• and
• a memory coupled to the one or more processors, the memory storing a plurality of instructions executable by the one or more processors, the plurality of instructions comprising instructions that when executed by the one or more processors cause the one or more processors to perform processing comprising:
• receiving, at a cloud service provider infrastructure (CSPI), a first request to perform a first operation on a first appliance in a first data center, wherein the CSPI comprises one or more computing systems and a plurality of servers;
• selecting, by a computing system of the one or more computing systems within the CSPI, a first server from the plurality of servers for processing the first request;
• determining, by the first server, that a first connection exists between a first particular server from the plurality of servers and the first appliance at the first data center, wherein the first particular server is different from the first server;
• generating, by the first server, a first response for the first request, wherein the first response includes first server identification information, the first server identification information identifying the first particular server;
• causing the first response to be communicated in response to the first request;
• responsive to the first response, receiving, by the CSPI, a second request including the first server identification information;
• based upon the first server identification information in the second request, forwarding the second request to the first particular server;
• and
• communicating, from the first particular server to the first appliance and using the first connection established between the first particular server and the first appliance, first information requesting performance of the first operation at the first appliance.