Upsell framework for network services
AssigneeT-Mobile USA, Inc.
InventorsKevin Lau, Warren McNeel
Life of this patent
Estimating the term…
Abstract
Processes and systems described herein enable improvement of quality of experience (QoE) of network services using an upsell framework of the network services. Embodiments of the present disclosure include determining, by a computing device, a network throttling event associated with a network throttling imposed on an account of a user. In response to the determining, the computing device may at least cause presenting of one or more upgrade options in a user interface. After receiving a user selection of an upgrade option of the one or more upgrade options, the computing device may at least cause an adjustment of the network throttling.
Claims20
One or more non-transitory computer-readable media storing computer-executable instructions that, when executed on one or more processors, causes the one or more processors to perform acts comprising:
- causing, by a network management system of a wireless network operator, a user interface of a user device to present content data from a service provider via an application on the user device, wherein the content data is accessible by the user device via an internet access service provided by the wireless network operator;
- detecting a reduced performance associated with the internet access service and the user device;
- determining that the reduced performance is associated with network throttling imposed on a user account associated with the user device;
- causing, by the network management system, the user interface of the user device to present one or more upgrade options at the user device, the one or more upgrade options being based at least in part on the reduced performance;
- receiving, by the network management system, information indicating a user selection of one of the one or more upgrade options;
- adjusting, by the network management system, the network throttling imposed on the user account based at least in part on the user selection;
- and
- identifying the service provider that provides access to the content data being presented on the user device, the service provider being different from the wireless network operator.
A computer-implemented method, the method comprising:
- under control of one or more processors:
- detecting a reduced performance associated with a first internet service and a user device;
- determining that the reduced performance is associated with network throttling imposed on a user account associated with the user device;
- identifying a service provider that provides content data that is being presented on the user device, the service provider being different from a wireless network operator that provides the first internet service;
- transmitting, to the service provider, a message indicating that network throttling is imposed on the user account, the message further indicating that a presentation of the content data on the user device is being impacted by the network throttling;
- receiving, from the service provider, an upgrade option to purchase, from the service provider, a second internet access service that provides internet access for the content data on the user device;
- causing, by a network management system, a user interface of the user device to present at least the upgrade option, based at least in part on the reduced performance;
- and
- adjusting, by the network management system, the network throttling imposed on the user account based at least in part on a user selection of the upgrade option.
A network management system, comprising:
- one or more processors;
- memory coupled to the one or more processors, the memory including one or more modules that are executable by the one or more processors to:
- detect whether performance of a first internet access service at a user device is impacted by network throttling imposed on a user account associated with the user device;
- in response to detecting a reduced network performance, identify a service provider that provides content data that is presented at the user device, the service provider being different from a wireless network operator that provides the first internet access service;
- receive, from the service provider, an upgrade option associated with a second internet access service that provides internet access for the content data on the user device;
- and
- adjust the network throttling imposed on the user account based at least in part on a user selection of the upgrade option.
Dependencies are inferred from the claim text.