Integration of an email client with hosted applications
AssigneeVMware, Inc.
InventorsRohit Pradeep Shetty, Shree Harsha Shedigumme
Life of this patent
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Abstract
Disclosed are various embodiments for integrating an email client with hosted applications. A first regular expression is applied to the body of an email composed by an email client to determine that the email is related to a hosted application. In response to determining that the email is related to the hosted application, a second regular expression is applied to the body of the email to identify the topic of the email. Then, one or more email addresses associated with the topic of the email are identified. The one or more email addresses are then sent to the email client as suggested recipient email addresses for the email.
Claims19
A method, comprising:
- applying a first regular expression to the body of an email composed by an email client to determine that the email is related to a hosted application;
- in response to determining that the email is related to the hosted application, applying a second regular expression to the body of the email to identify the topic of the email;
- identifying one or more email addresses associated with the topic of the email;
- sending the one or more email addresses to the email client as suggested recipient email addresses for the email;
- identifying an application associated with the ticket number;
- determining that the ticket number fails to match a ticket;
- requesting one or more closest matching tickets from the application;
- receiving the one or more closest matching tickets from the application;
- and
- returning the one or more closest matching tickets to the email client.
A system, comprising:
- a computing device comprising a processor and a memory;
- and
- machine-readable instructions stored in the memory that, when executed by the processor, cause the computing device to at least:
- apply a first regular expression to the body of an email composed by an email client to determine that the email is related to a hosted application;
- in response to a determination that the email is related to the hosted application, apply a second regular expression to the body of the email to identify the topic of the email;
- identify one or more email addresses associated with the topic of the email;
- send the one or more email addresses to the email client as suggested recipient email addresses for the email;
- identify an application associated with the ticket number;
- determine that the ticket number fails to match a ticket;
- request one or more closest matching tickets from the application;
- receive the one or more closest matching tickets from the application;
- and
- return the one or more closest matching tickets to the email client.
A non-transitory, computer-readable medium comprising machine-readable instructions that, when executed by a processor of a computing device, cause the computing device to at least:
- apply a first regular expression to the body of an email composed by an email client to determine that the email is related to a hosted application;
- in response to a determination that the email is related to the hosted application, apply a second regular expression to the body of the email to identify the topic of the email;
- identify one or more email addresses associated with the topic of the email;
- send the one or more email addresses to the email client as suggested recipient email addresses for the email;
- identify an application associated with the ticket number;
- determine that the ticket number fails to match a ticket;
- request one or more closest matching tickets from the application;
- receive the one or more closest matching tickets from the application;
- and
- return the one or more closest matching tickets to the email client.
Dependencies are inferred from the claim text.