Automatically determining and selecting a suitable communication channel to deliver messages to recipient

A method for processing messages sent to a recipient over communication channels, the method comprising:

• receiving a list of communication channels to be registered, wherein each of said communication channels is associated to a corresponding software application;
• receiving a message directed to said recipient;
• identifying a first communication channel from said list of registered communication channels used to send said message, wherein said first communication channel is not currently being used by said recipient;
• determining contact information of a sender of said message using said first communication channel;
• identifying a second communication channel from said list of registered communication channels currently being used by said recipient;
• analyzing contact information of users who have previously communicated with said recipient using said second communication channel;
• matching said contact information of said sender with contact information of a user who had previously communicated with said recipient using said second communication channel;
• marking said message with an identifier of said sender and an identifier of said first communication channel by inserting said identifier of said sender and said identifier of said first communication channel into said message;
• and
• sending said marked message to said recipient using said second communication channel.