US 11,108,708 B2Granted

Personalized chatbots for inmates

AssigneeGlobal Tel*Link Corporation

InventorStephen L. Hodge

Life of this patent

Estimating the term…

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Abstract

A communication system for providing a positive communication to an inmate is provided. The communication system includes memory that stores data, and an application server that that analyzes that data to determine topics that are important to the inmate. The application server includes a topic rating system to rate the topics based on importance to the inmate and based on an emotional tone used by the inmate during a communication. When the application server receives a question from the inmate, the application server searches the data and the Internet and responds based on the answer and the data stored in memory. The application server also provides support to the inmate by suggesting counseling services according to the needs of the inmate. Further, the communication system provides a positive influence to the inmate to encourage educational progression.

Claims20

Dependent claims

A communication system for allowing an inmate to communicate with a chatbot in a correctional facility, the communication system comprising:

a communication device comprising a front-end application configured to present a graphical user interface that facilitates the inmate in sending and receiving chat communications from the chatbot;
a communication subsystem;
a monitoring center;
and
a network that communicatively couples the communication device, the communication subsystem, and the monitoring center, wherein the communication subsystem includes:
a memory that stores inmate data and chatbot data, wherein the inmate data comprises the inmate's background, schedule, and personal information obtained by the correctional facility;
an application server configured to:
analyze the inmate data;
extract a topic determined to be important to the inmate based on analyzing the inmate data;
generate a communication of the chatbot based on the extracted topic and the chatbot data;
and
transmit the communication of the chatbot to the front-end application of the communication device over the network;
and
a communication server configured to:
facilitate incoming and outgoing chat communications based on the chatbot data in between the chatbot and the communication device, wherein the incoming and outgoing chat communications comprise a combination of audio, visual, and text communications;
convert and store the incoming and outgoing chat communications as text logs in the memory of the communication subsystem;
perform a keyword search of the text logs;
and
determine to alert the monitoring center of improper use of the chatbot by the inmate based on the keyword search, and
wherein the monitoring center is configured to:
monitor the incoming and outgoing chat communications in between the chatbot and the communication device;
and
suspend the incoming and outgoing chat communications in between the chatbot and the communication device for a predetermined period of time based on the monitoring.

20 more elements

A communication system for allowing an inmate to communicate with a chatbot, the communication system comprising:

a memory device that stores inmate data, wherein the inmate data comprises the inmate's background, schedule, and personal information obtained by a correctional facility;
an application server configured to:
receive a communication for the chatbot from the inmate via a communication device comprising a front-end application configured to present a graphical user interface that facilitates the inmate in sending and receiving chat communications from the chatbot;
analyze the communication to determine an intent of the communication;
extract topics important to the inmate that correspond to the intent of the communication based on analyzing the inmate data;
generate a response of the chatbot based on the extracted topics;
transmit the response of the chatbot to the front-end application of the communication device over a network that communicatively couples the communication system and the communication device;
a communication server configured to:
convert and store incoming and outgoing chat communications in between the chatbot and the inmate as text logs in the memory device, wherein the incoming and outgoing chat communications comprise a combination of audio, visual, and text communications;
perform a keyword search of the text logs;
and
determine to alert a monitoring center of improper use of the chatbot by the inmate based on the keyword search;
and
the monitoring center configured to:
monitor the incoming and outgoing chat communications in between the chatbot and the inmate;
and
suspend the incoming and outgoing chat communications in between the chatbot and the inmate for a predetermined period of time based on the monitoring.

14 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/174,231Filed 6 Jun 2016
Published: US 2017/0353404 A17 Dec 2017
Granted: 31 Aug 2021
Term ends: Not estimatedThe source records don’t support an estimate.

Classification10 codes

H04L 51/02
User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail: using…
G06F 16/9535
Querying, e.g. by the use of web search engines: search customisation based on user profiles and personalisation
G06Q 10/40
Administration; Management: business processes related to social networking or social networking services
H04L 51/04
User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail: real-time or…