Service mapping based on discovered keywords

A method for use in connection with a computational instance of a remote network management platform that is associated with a managed network, the method comprising:

• performing a discovery process that identifies attributes of computing devices and software applications disposed within the managed network;
• storing, in a configuration management database (CMDB) of the remote network management platform, the identified attributes;
• generating a list of keywords based on the identified attributes as stored, wherein a combination of keywords in the list of keywords is associated with a first computing device or a first software application of those disposed within the managed network;
• searching for the combination of keywords in one or more files from the managed network that are associated with additional computing devices or additional software applications of those disposed within the managed network, wherein the combination of keywords comprises a first keyword being within a threshold number of characters from a second keyword in the one or more files;
• determining that the combination of keywords is included in a file associated with a second computing device or a second software application of those disposed within the managed network;
• defining an operational mapping between:
• (i) the first computing device or the first software application and (ii) the second computing device or the second software application;
• increasing a confidence value of the operational mapping based on the combination of keywords being included in the file associated with the second computing device or the second software application, wherein the confidence value indicates an expected accuracy of the operational mapping;
• and
• storing, in the CMDB, a representation of the operational mapping based on the confidence value.

An article of manufacture including a non-transitory computer-readable medium, having stored thereon program instructions that, upon execution by a computing system, cause the computing system to perform operations comprising:

• performing a discovery process that identifies attributes of computing devices and software applications disposed within a managed network;
• storing, in a configuration management database (CMDB), the identified attributes;
• generating a list of keywords based on the identified attributes as stored, wherein a combination of keywords in the list of keywords is associated with a first computing device or a first software application of those disposed within the managed network;
• searching for the combination of keywords in one or more files from the managed network that are associated with additional computing devices or additional software applications of those disposed within the managed network, wherein the combination of keywords comprises a first keyword being within a threshold number of characters from a second keyword in the one or more files;
• determining that the combination of keywords is included in a file associated with a second computing device or a second software application of those disposed within the managed network;
• defining an operational mapping between:
• (i) the first computing device or the first software application and (ii) the second computing device or the second software application;
• increasing a confidence value of the operational mapping based on the combination of keywords being included in the file associated with the second computing device or the second software application, wherein the confidence value indicates an expected accuracy of the operational mapping;
• and
• storing, in the CMDB, a representation of the operational mapping based on the confidence value.