Live-monitoring of agent instances to trigger automation

A computer-implemented method comprising:

• receiving, by one or more processors disposed within a management network, monitor data from a proxy server disposed on an end-user network having a plurality of agent instances, the monitor data being communicated to the proxy server by a monitoring application stored on each agent instance of the plurality of agent instances, wherein the management network has computing resources dedicated to the end-user network;
• determining, based on a specification, an operation to be performed, wherein the operation relates to at least one agent instance of the plurality of agent instances, and wherein the specification is defined by the end-user network and comprises logical directives each including conditions that, if satisfied by the received monitor data, define the operations;
• and
• causing the operations to be performed.

An article of manufacture including a non-transitory computer-readable medium, having stored thereon program instructions that, upon execution by one or more processors disposed within a management network, cause the one or more processors to perform tasks comprising:

• receiving, by one or more processors disposed within a management network, monitor data from a proxy server disposed on an end-user network having a plurality of agent instances, the monitor data being communicated to the proxy server by a monitoring application stored on each agent instance of the plurality of agent instances, wherein the management network has computing resources dedicated to the end-user network;
• determining, based on a specification, an operation to be performed, wherein the operation relates to at least one agent instance of the plurality of agent instances, and wherein the specification is defined by the end-user network and comprises logical directives each including conditions that, if satisfied by the received monitor data, define the operations;
• and
• causing the operations to be performed.