Remote management mediating apparatus, remote management system, and remote management method

A remote management system comprising:

• a remote device management apparatus configured to remotely manage one or more management target devices;
• and
• a remote management mediating apparatus configured to mediate communication between the remote device management apparatus and one or more device mediating apparatuses, the remote management mediating apparatus including:
• a memory that stores a plurality of instructions;
• and
• a processor that executes the plurality of instructions, configured to:
• receive request data issued from the remote device management apparatus to a management target device, the management target device being one of the one or more management target devices;
• identify a first device mediating apparatus from among the one or more device mediating apparatuses that is capable of communicating by a communication method supported by the management target device;
• transfer the received request data to the first device mediating apparatus, wherein
• in a case where the first device mediating apparatus is replaced with a second device mediating apparatus the processor is further configured to:
• acquire settings information for remote management set in the device mediating apparatus;
• supply the settings information to the second device mediating apparatus;
• and
• reset the settings information to the second device mediating apparatus, and
• in a case where a third device mediating apparatus is provided, the processor is further configured to:
• issue an identification number of association information of the third device mediating apparatus in response to the request data from the remote device management apparatus;
• and
• register the association information associating the third device mediating apparatus with the remote device management apparatus from which the request data source was received in a management table in a case where an identification number input from the third device mediating apparatus matches the issued identification number.

A remote management method comprising:

• receiving request data issued from a remote device management apparatus to a management target device, the management target device being one of one or more management target devices remotely managed by the remote device management apparatus;
• identifying a first device mediating apparatus capable of communicating by a communication method supported by the management target device;
• transferring the received request data to the first device mediating apparatus, wherein
• in a case where the first device mediating apparatus is replaced with as second device mediating apparatus, the method further comprises:
• acquiring settings information for remote management set in the device mediating apparatus;
• supplying the settings information to the second device mediating apparatus;
• and
• resetting the settings information to the second device mediating apparatus, and
• in a case where a third device mediating apparatus is provided, the method further comprises:
• issue an identification number of association information of the third device mediating apparatus in response to the request data from the remote device management apparatus;
• and
• register the association information associating the third device mediating apparatus with the remote device management apparatus from which the request data source was received in a management table in a case where an identification number input from the third device mediating apparatus matches the issued identification number.