Back to results
US 11,107,045 B2Granted
Smart meter based service ticket closing control
AssigneeFlorida Power & Light Company
InventorsAdam D. Meranda, Daniel J. Barbosa, Lakshmi R. Penmetsa
Life of this patent
Estimating the term…
Abstract
A service ticket control can close an open service ticket for a field service visit to resolve a power outage experienced at a given customer premises. The open service ticket can be closed in response to usage data from a given smart meter at the customer premises indicating that the customer premises is consuming power above a predetermined threshold level. The service ticket control closes the open service ticket prior to a service crew assigned the service ticket arriving at the given customer premises.
Claims14
A non-transitory machine readable medium having machine executable instructions executed by a computer, the machine executable instructions when executed by the computer, causing the computer to execute a method, the method comprising:
- receiving, by a service ticket control, a notification from a customer service system indicating that a customer at a given customer premises reported a power outage via a public network, and the service ticket control generates an open service ticket to dispatch a service crew assigned to the service ticket for a field service visit to the given premises in response to the notification from the customer service system;
- automatically increasing, by a smart meter monitor, a ping rate from a default rate for a given smart meter over a utility network at the given customer premises in response to the notification from the service ticket control that the customer premises is experiencing the power outage;
- receiving, by the smart meter monitor, usage data from the given smart meter at the given customer premises via the utility network, wherein smart meter monitor automatically reduces the ping rate to the default rate for the given smart meter in response to receiving the usage data indicating that the given customer premises is consuming power above a predetermined threshold level;
- and
- closing, by the service ticket control, the open service ticket for the field service visit to the given premises in response to the usage data from the given smart meter indicating that the customer premises is consuming power above the predetermined threshold level, wherein the open service ticket is left open in response to the usage data from the given smart meter indicating that the customer premises is consuming power below the predetermined threshold level or in response to the smart meter monitor receiving a notification of a timeout from the given smart meter;
- recalling, by a service crew dispatch, the service crew dispatched for the given customer premises and automatically preventing the service crew from being dispatched to the given customer premises before the service crew arrives at the given customer premises in response to the service ticket control closing the service ticket, wherein the service crew dispatched is not recalled if the open service ticket is left open.
3 more elements
A computing system comprising:
- a memory for storing machine executable instructions executed by the computing system;
- and
- a processing unit comprising one or more processor cores that access the memory and executes the machine readable instructions, the machine readable instructions when executed by the processor, causing the computing system to execute a method, the method comprising:
- receiving, by a customer service system via a given network, an indication that a given customer premises of a plurality of customer premises is experiencing a power outage;
- opening, by a service ticket control, a service ticket to dispatch a service crew assigned to the service ticket for the power outage in response to a notification of the power outage from the customer service system, wherein the service ticket requests a field service visit to the given customer premises to resolve the power outage;
- automatically increasing, by a smart meter monitor, a ping rate from a default rate for a given smart meter over a utility network at the given customer premises in response to the notification from the service ticket control that the customer premises is experiencing the power outage;
- dispatching, by a service crew dispatch, a the service crew assigned to the service ticket for a field service visit at the given customer premises in response to the opening of the service ticket;
- receiving, by the smart meter monitor, usage data from the given smart meter at the given customer premises via the other network, wherein the smart meter monitor automatically reduces the ping rate to the default rate for the given smart meter in response to receiving the usage data indicating that the given customer premises is consuming power above a predetermined threshold level;
- closing, by the service ticket control, the open service ticket for the field service visit to the given premises in response to the usage data from the given smart meter indicating that the customer premises is consuming power above the predetermined threshold level, wherein the open service ticket is left open in response to the usage data from the given smart meter indicating that the customer premises is consuming power below a predetermined threshold level or in response to the smart meter monitor receiving a notification of a timeout from the given smart meter;
- and
- recalling, by a service crew dispatch, the service crew dispatched for the given customer premises and automatically preventing the service crew from being dispatched to the given customer premises before the service crew arrives at the given customer premises in response to the service ticket control closing the service ticket, wherein the service crew dispatched is not recalled if the open service ticket is left open.
8 more elements
Dependencies are inferred from the claim text.