Facilitating pharmacy customer orders through natural language processing

A computing system comprising:

• one or more processors;
• and
• memory storing instructions that, when executed by the one or more processors, cause the computing system to:
• receive, in an application server, a message of a pharmacy customer, the message including a text string;
• train a machine learning model using training data including a set of messages each having a respective intent label specifying an objective of a pharmacy customer;
• select, from a set of one or more trained machine learning models, the trained machine learning model;
• generate, by analyzing the text string using the trained machine learning model, a set of one or more intents of the pharmacy customer, each of the one or more intents corresponding to a respective desired action pertaining to the pharmacy order;
• generate, based on the set of intents corresponding to the pharmacy customer, at least one response message;
• transmit the at least one response message to a mobile device associated with the pharmacy customer;
• and
• cause the at least one response message to be displayed in a display device of the mobile device.

A computing system comprising:

• a mobile device configured to execute an application that causes an inbound message to be transmitted via a carrier network;
• a server device configured to execute an application that causes the inbound message to be received via the carrier network, wherein the server device is configured to, after receiving the inbound message via the carrier network;
• train a machine learning model using training data including a set of messages each having a respective intent label specifying an objective of a pharmacy customer;
• analyze the inbound message using the trained machine learning model;
• identify a customer intent corresponding to the inbound message;
• based on the customer intent, perform an action with respect to a pharmacy order corresponding to the customer;
• generate an outbound text message addressed to the mobile device;
• and
• transmit the outbound text message to the mobile device via the carrier network.