Method and system for digital record verification

A system for reporting an issue that has occurred and monitoring a status of the issue, the system comprising:

• a. a server having a computer processor and a computer memory;
• b. a database operatively connected to the server and containing record information;
• c. one or more tags, each tag having a unique tag identifier associated therewith, and each tag to identify a point of interest based on tag proximity to the point of interest that the tag identifies to link the unique tag identifier associated with the tag to a database record and to the point of interest that the tag identifies, and to convey the unique tag identifier to a mobile device that has scanned the tag, the unique tag identifier to be conveyed to the mobile device via a selection from the group consisting of:
• a machine-readable code, near-field communication (NFC), radio-frequency identification (RFID), and combinations thereof;
• and
• d. wherein the computer memory of the server stores executable code, which when executed enables the server to perform a process comprising:
• i. in response to receiving log in credentials from a first mobile device that has scanned a first tag, update record information in the database to reflect that the first mobile device has logged in to the system;
• ii. in response to receiving a request to report the issue from a second mobile device that has scanned the first tag or a second tag, update the database record linked to the unique identifier associated with the second tag to reflect that the second mobile device has reported an issue relating to the point of interest that the second tag identifies;
• iii. monitor the status of the issue reported by the second mobile device by taking an action selected from the group consisting of:
• sending an issue alert to the first mobile device, sending an issue alert to a first responder, receiving a request to mark the issue as resolved, and combinations thereof;
• and
• iv. update the database record linked to the unique identifier associated with the second tag to reflect the action selected.

A method for reporting an occurrence of an issue relating to a point of interest in a business comprising:

• a. in response to receiving a request to report the issue from a first mobile device that has scanned a tag located on or near the point of interest, updating a database record corresponding to the point of interest and identified by a unique tag identifier that was received by the first mobile device when the first mobile device scanned the tag to reflect that the issue was reported by the first mobile device;
• b. after receiving log in credentials from a second mobile device that has scanned the same tag and received the same unique tag identifier as the first mobile device, receiving a request from the second mobile device to mark the issue reported by the first mobile device as resolved;
• c. using the unique tag identifier received from the second mobile device to locate the database record corresponding to the point of interest;
• and
• d. updating the database record corresponding to the point of interest to reflect that the reported issue is resolved.