Chatbot with progressive summary generation

A computer system, comprising:

• a communications interface configured to receive first input from a first user during a chatbot interaction and user data of the first user;
• a natural language processing engine configured to process the first input;
• and
• at least one computer hardware processor programmed to:
• receive the user data of the first user via a network from at least one application executing on at least one computer;
• generate an initial summary based, at least in part, on the received user data of the first user;
• update the initial summary based, at least in part, on an output of the processing by the natural language processing engine to generate an updated summary, wherein the updating is performed prior to completion of the chatbot interaction;
• and
• provide a final summary of the chatbot interaction, wherein the final summary of the chatbot interaction is based, at least in part, on the updated summary, to the at least one application executing on the at least one computer, the at least one application enabling, at least in part, a second user to follow up with the first user to schedule and/or complete, based, at least in part, on the final summary, a service or transaction mentioned during the chatbot interaction.

At least one non-transitory computer-readable storage medium storing processor executable instructions that, when executed by at least one computer hardware processor, cause the at least one computer hardware processor to perform a method of summarizing a chatbot interaction with a first user, the method comprising:

• using the at least one computer hardware processor to perform:
• receiving user data of the first user via a network from at least one application executing on at least one computer;
• generating an initial summary based, at least in part, on the user data of the first user;
• receiving first input from the first user during the chatbot interaction;
• processing the first input with a natural language processing engine;
• updating the initial summary based, at least in part, on an output of the processing by the natural language processing engine to generate an updated summary, wherein the updating is performed prior to completion of the chatbot interaction;
• and
• outputting a final summary of the chatbot interaction, wherein the final summary of the chatbot interaction is based, at least in part, on the updated summary, and wherein outputting the final summary of the chatbot interaction comprises providing the final summary of the chatbot interaction to the at least one application executing on the at least one computer hardware processor, the at least one application enabling, at least in part, a second user to follow up with the first user to schedule and/or complete, based, at least in part, on the final summary, a service or transaction mentioned during the chatbot interaction.