Originating group text calls in a contact center

A non-transitory computer readable medium comprising instructions that when executed cause one or more computer processors to:

• retrieve a list of records wherein each record comprises a corresponding wireless telephone number;
• select a first subset from the list of records to form a first subset of records, wherein the first subset of records is associated with a first agent of a contact center;
• select a second subset from the list of records to form a second subset of records, wherein the second subset of records is associated with a second agent of the contact center;
• determine that a call placed to each corresponding party associated with each corresponding record of the first and second subgroup of records is within a compliant calling window, wherein the compliant calling window is between 8:00 a.m. and 9:00 p.m. based on a local time of the corresponding party;
• provide a graphical user interface (“GUI”) on a computer used by the first agent, wherein the GUI provides an icon for causing a text message to be sent to the corresponding wireless telephone number of each corresponding record in the first subset of records;
• receive an indication the first agent selected the icon;
• and
• cause a first group of texts to be sent to the corresponding wireless telephone number of the each corresponding record in the first subset of records in response to receiving the indication.

A method for originating text calls in a contact center for a plurality of agents, comprising:

• retrieving a list of records by a computer processor wherein each record comprises a corresponding wireless telephone number;
• selecting a first portion from the list of records by the computer processor to form a first subset of records, wherein the first subset of records is associated with a first agent;
• selecting a second portion from the list of records by the computer processor to form a second subset of records, wherein the second subset of records is associated with a second agent;
• determine that a call placed to each corresponding party associated with each corresponding record of the first and second subgroup of records is within a compliant calling window, wherein the compliant calling window is between 8:00 a.m. and 9:00 p.m. based on a local time of the corresponding party;
• providing a graphical user interface (“GUI”) on a computer used by the first agent, wherein the GUI provides an icon for causing a text message to be sent to the corresponding wireless telephone number of each corresponding record in the first subset of records;
• receiving an indication by the computer processor the first agent selected the icon;
• and
• causing by the computer processor a first group of texts to be sent to the corresponding wireless telephone number of the each corresponding record in the first subset of records in response to receiving the indication.